Solution Outcome Management Leader @Advizex (Remote)

About this role

This position will join the Advizex team, a Myriad360 company.

About Advizex

Advizex, a Myriad360 company, brings together over 50 years of innovation and client commitment. As part of Myriad360’s growing portfolio, Advizex continues to operate with the same trusted expertise and customer-first philosophy—now strengthened by broader resources and reach.

For over 50 years, Advizex has done more than simply keep pace with technology—it has helped organizations stay ahead of it. With deep, real-world experience across healthcare, education, government, manufacturing, and retail, Advizex delivers IT solutions that solve meaningful business challenges across infrastructure, cloud, cybersecurity, automation, and AI.

This role will join the Advizex team and play a key part in continuing that legacy.

Learn more about Advizex here!

Role Overview

This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a strategic and technically proficient Solution Outcome Management Leader to lead and scale our Managed Services Customer Success organization. This leader will be responsible for developing and executing a customer success strategy that drives customer retention, expansion, adoption, and overall customer value realization across our managed services portfolio.

The ideal candidate has successfully built or transformed a Customer Success practice, possesses a strong technical background in IT infrastructure, cloud, networking, cybersecurity, or managed services, and has a proven ability to lead high-performing Customer Success Managers (CSMs). This individual will serve as a key liaison between customers, operations, service delivery, sales, and executive leadership to ensure exceptional customer outcomes and long-term partnerships.

Must be based in the United States.

Key Responsibilities

• Customer Success Leadership

• Build, develop, and lead a high-performing team of 5 to 10 Solution Outcome Managers supporting managed services customers.

• Establish the operating model, processes, and KPIs for the Solution Outcome Management organization.