Software Engineer, Salesforce (Integrations)

About this role

About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s native Salesforce integration, along with other critical apps. These integrations enable real-time automations and data transfers between Dialpad and key complementary systems, ensuring our mutual customers have a seamless unified experience. You’ll collaborate closely with engineering, product, and business leaders, as well as external stakeholders, with a particular focus on enhancing our Salesforce integration.

This position reports to our Director of Engineering in out London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.

What you’ll do

• Develop and maintain Dialpad’s Salesforce integration.

• Contribute to the development of other Dialpad integrations.

• Write architectural design & specification documents.

• Develop well-tested features with appropriate test hooks, resulting in low defect reports.

• Write clean, modular, and maintainable code using best practices along with unit tests.

• Participate in code reviews to ensure code quality, maintainability, and scalability.

• Assist with emerging Agentic AI technologies & initiatives.

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