Software Engineer II (Developer Platform)

About this role

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence—including offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

About the Role

The Developer Platform Team enables engineering teams to build, test, deploy, and operate software efficiently at scale. We build the shared engineering foundations that boost developer velocity, enhance reliability, and reduce operational friction across the organization.

As a Software Engineer II, you will deliver key platform improvements that make engineering journeys faster, more reliable, and easier to use. Your work will directly impact how services are built, tested, packaged, and released company-wide.

This role is ideal for an engineer who enjoys solving developer journey problems at the intersection of the codebase, build systems, CI infrastructure, and shared engineering tooling. You will independently own well-scoped platform initiatives, write production-quality code, and collaborate with teams across engineering to turn recurring friction into durable, automated platform capabilities.

Key Responsibilities

• Improve Developer Velocity: Build and enhance internal systems to accelerate local development workflows, reduce CI wait times, minimize flaky test failures, and streamline service onboarding.

• Strengthen Shared Engineering Foundations: Contribute to the Scala, Bazel, CI, and shared platform ecosystems to maintain scalable build configurations, clear dependency management, and reusable code patterns across repositories.

• Reduce Engineering Toil: Identify repetitive, manual processes and replace them with automated, self-service platform capabilities, debugging tools, and CI visibility.

• Improve Reliability & Signal Quality: Enhance CI success rates, speed up failure diagnosis, and increase the resilience of shared engineering systems under scale.

• Apply AI-Assisted Engineering Practices: Leverage AI tools and agentic workflows thoughtfully to automate migrations, streamline testing, and establish guardrails for AI-assisted development.

• Cross-Functional Collaboration: Partner closely with Product Engineering, Infrastructure, SRE, Security, and Quality Engineering to drive adoption of paved paths and improve overall developer experience.