Software Engineer II, CRM

About this role

ABOUT THE JOB

The ACLU seeks applicants for the full-time position of Software Engineer II in the Product and Engineering division of the Technology Department of the ACLU’s National office in New York, NY, San Francisco, CA or Washington DC. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month.

The ACLU Technology Department is a broad umbrella covering both the ACLU’s Analytics and its Product & Engineering teams, two robust and innovative divisions that power the work of the ACLU. The department provides trusted, dependable, and impactful analytics, engineering, as well as product management and product design expertise for the ACLU. In partnership with experts across the ACLU, the technology team delivers best-in-class solutions, services, and innovation that advance the ACLU mission and organizational priorities. The tech team strives to ensure the ACLU leads by example in the ethical use of technology by ensuring privacy and security standards are maintained, directional insights are used to inform programming and business strategy, best-in-class products are designed to get the ACLU message out into the world and grow the ACLU supporter base, as well as to help steward high standards for algorithmic fairness, accountability, and transparency.

This position sits on the Product & Engineering team of the Technology Department. The Product & Engineering division includes engineers, product managers, product designers, and project operations experts who build and maintain engaging digital products and secure technical systems that accelerate the ACLU’s mission as our nationwide guardian of rights and liberties.

This position is part of a collective bargaining unit. It is represented by ACLU Staff United (ASU).

WHAT YOU'LL DO

Reporting to the Director of Engineering, the Software Engineer II (CRM) will be responsible for supporting ACLU’s implementation of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application. This role plays a critical role in ensuring that our system is scalable, secure, and efficient.

The ideal candidate has hands-on experience in enterprise CRM software development cloud environments and automation and is eager to deepen their skills in engagement system customizations and contribute to the success of our mission-driven organization.

YOUR DAY TO DAY

• Provide Blackbaud CRM technical integration and customization, configuration, and maintenance.