Site Supervisor - Recreational Sports

About this role

We are looking for a Site Supervisor to help lead the day-to-day operations of our youth sports facilities and ensure every customer has a safe, organized, and exceptional experience.
You will welcome families, athletes, coaches, and staff, keep programs running smoothly, and make sure our facilities are operating at the standard our customers expect.
This is a hands-on role for someone who is organized, energetic, customer-focused, and comfortable taking ownership. You will be responsible for keeping an eye on the big picture while also making sure the small details are taken care of.

Customer Experience

• Welcome customers and create a friendly, positive environment

• Help families, athletes, and coaches with questions and requests

• Make sure customers know about upcoming programs, events, products, and opportunities

• Handle customer concerns professionally and work toward effective solutions
Daily Facility Operations

• Oversee the smooth operation of the facility during your shift

• Take attendance and verify rosters for programs and activities

• Monitor facility schedules and ensure programs start and finish on time

• Ensure spaces are properly prepared and ready for customers
Staff & Program Support

• Monitor staffing levels and ensure shifts are properly covered

• Help coordinate staff throughout the facility based on operational needs

• Communicate with coaches, instructors, and other team members

• Help ensure staff are meeting our standards for customer service and professionalism
Inventory & Products

• Monitor facility and program inventory

• Ensure supplies and equipment are available, organized, and properly maintained

• Promote and sell relevant products, programs, events, and services to customers

• Help ensure merchandise and promotional materials are properly displayed
Requirements

• Strong customer service skills

• Excellent communication skills

• Strong organizational skills

• Reliable and dependable

• Ability to work independently

• Strong problem-solving skills

• Leadership skills

• Attention to detail

• Comfortable promoting and selling

• Previous experience in sports, youth coaching is a bonus

• Previous experience in auditing is a bonus
Benefits
Compensation: $19-27 p/h depending on experience