Site Reliability Engineer (Senior)

About this role

About Us
Established in 2009, EPOS Vietnam serves as the technical hub of EPOS Singapore, a leading provider of cutting-edge Point-of-Sale (POS) and SaaS solutions. Backed by Ant International — a global leader in digital payments and financial technology — we play a pivotal role in developing innovative, scalable, and user-centric digital solutions that power EPOS products. Our technologies enable thousands of SMEs in Singapore, and with ongoing expansion plans across Asia, to digitize and grow their operations through cost-effective and reliable platforms.
At EPOS Vietnam, we cultivate a collaborative and dynamic culture driven by innovation and a passion for transforming businesses through technology. Join us to shape the future of digital solutions across Asia and beyond!

Key Contributions

• Design and operate scalable, resilient, and distributed systems across on-premises and cloud environments (AliCloud and AWS)

• Manage resource provisioning, utilization, capacity planning, and cost optimization

• Build and maintain observability systems (metrics, logs, traces) to ensure high availability and fast incident detection

• Analyze performance issues and drive improvements in reliability, latency, and system efficiency

• Partner with development teams to enhance stability, performance, and deployment quality

• Develop automation tools, pipelines, and APIs to streamline operational workflows

• Containerize and automate applications/services to improve consistency and deployment speed

• Implement security, compliance, and configuration-management standards across environments

• Build and maintain CI/CD pipelines to ensure reliable and repeatable software releases

• Perform incident response, troubleshooting, root-cause analysis, and maintain clear operational documentation
Requirements

• Bachelor’s Degree in Computer Science / Information Technology / Software Development or related fields
Must have:

• At least 6+ years of hands-on experience in a relevant SRE role

• Solid experience running cloud platforms (AWS/GCP/Azure) at scale, with a willingness to work with AliCloud

• Strong proficiency with containers and orchestration technologies (Docker, Kubernetes)

• Skilled in Infrastructure as Code and automation tooling (Terraform, Ansible)

• Strong hands-on experience building and maintaining monitoring, logging, and alerting systems (Prometheus, Grafana, ELK, or similar)

• Strong hands-on experience with microservices observability and troubleshooting

• Practical skills in at least one scripting language (Python, Bash, or Go) for automation and tooling

• Familiarity with CI/CD pipelines and the ability to maintain/integrate tools such as GitLab CI, Jenkins, or GitHub Actions

• Good/Fluent English communication is mandatory
Benefits
We are a multinational, product-driven company specializing in proprietary POS solutions — developing in-house and delivering directly to our worldwide customers.

Benefits

• Recognition & Rewards:

• Performance Bonus (subject to the company’s business results and the employee’s performance evaluation)

• Biannual Performance Review and Salary Adjustment

• Comprehensive Insurance Coverage:

• Full government public insurance contributions based on gross salary

• Premium health insurance

• Annual health check

• Clear career development and growth structure; Training sessions and Learning workshops

• 14 days of annual leave and one additional day of leave for every year of service

• Laptop/MacBook and top-notch facilities are provided based on each role

• Agile/Scrum-based internal workflows for efficient and collaborative development

• Company trips, parties and regular team-building activities; Weekly happy hour, coffee, snacks, and board games

• Overseas travel opportunities based on the individual performance and policies for each evaluation period

Working Environment & Culture

• International Workplace: English-speaking environment

• Positive and Open-Minded Culture: Engineers are encouraged to propose innovative solutions that enhance productivity and code quality

• 1-on-1 Mentorship: Monthly coffee sessions with managers offer personalized feedback, goal setting, and career development opportunities

• Flexible Working Hours: Promote work-life balance and individual productivity