Site Leader

About this role

<div class="content-intro"><h2><strong>About Flexport: </strong></h2> <p>At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. </p> <p>The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.</p></div><p class="font-claude-response-body break-words whitespace-normal"><strong>The opportunity:</strong></p> <p class="font-claude-response-body break-words whitespace-normal">We are seeking a highly skilled and experienced Site Leader to oversee the operations of our fulfillment center in Dallas, TX. As the Site Leader, you will be responsible for managing a team and ensuring efficient and effective functioning of the facility. Your exceptional leadership, strategic thinking, and operational expertise will be crucial in driving the success of our fulfillment center. This role will require expertise in managing both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment operations, with a hands-on approach to driving efficiency, cost reduction, and customer satisfaction. Join us to build and develop a world-class fulfillment center and contribute to the continued growth of Flexport.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>You will:</strong></p> <p class="font-claude-response-body break-words whitespace-normal"><em>Leadership and Team Management:</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their success and alignment with organizational goals.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Operational Excellence:</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Oversee the day-to-day operations of the fulfillment center, ensuring efficient and accurate processing of orders, inventory management, and shipping for both D2C and B2B customers.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Develop and implement operational strategies to optimize productivity, quality, and customer satisfaction.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Establish operational distinctions for D2C vs. B2B fulfillment, ensuring proper flow paths, picking methodologies, and shipping requirements are met.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Continuously monitor key performance indicators (KPIs) and operational metrics to drive continuous improvement and achieve operational targets.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Foster a culture of safety, ensuring compliance with all applicable health and safety regulations and implementing measures to minimize workplace accidents and injuries.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Budgeting and Cost Management:</em></p> <ul class="[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3 print:block print:space-y-1"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Develop and manage the fulfillment center's budget, ensuring financial objectives are met while maintaining operational excellence.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Identify opportunities to optimize costs, reduce waste, and improve overall operational efficiency without compromising quality or service levels.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Implement cost control measures and monitor expenses, ensuring adherence to budgetary guidelines.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><em>Cross-Functional…