SharePoint & Power Platform Support Ops

About this role

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The work:

The SharePoint & Power Platform Support Specialist serves as a frontline technical resource supporting customers across enterprise Microsoft collaboration platforms. This role focuses on diagnosing and resolving issues related to SharePoint (2019, SE, SPO), Power Apps, Power Automate, and Power BI, while ensuring users receive timely, accurate, and customer centric assistance. The specialist leverages a solid understanding of Microsoft licensing, permissions models, and environment nuances across unclassified and classified government implementations. In addition to core support efforts, while we assist our customers in migrating from legacy products to modern cloud-based M365, this role will assist customers to troubleshoot legacy SharePoint customizations, workflows, and custom web apps before escalating to subject matter experts. The ideal candidate is proactive, highly organized, excellent with customers, and consistent in documenting work and managing tickets.

Key Responsibilities:

• Provide Tier 1/Tier 2 support for SharePoint and Power Platform users, including issue intake, triage, troubleshooting, and resolution.

• Assist users in diagnosing issues related to SharePoint permissions, site architecture, content access, document management, and Power Platform functionality (Power Apps, Power Automate, Power BI).

• Troubleshoot functional issues in 2013 workflows, SharePoint Designer–based processes, and legacy customizations; escalate to senior engineers when advanced remediation is required.

• Support team, clients, and guide customers in understanding Microsoft licensing, permission structures, and governance across SharePoint 2019, SE, SPO, M365, and specialized environments.

• Maintain accurate, timely, and complete documentation in ticketing systems, including troubleshooting steps, resolutions, and follow up actions.

• Collaborate with senior engineering teams to escalate complex issues, convey customer context, and support efficient resolution cycles.

• Proactively identify recurring issues, propose improvements to knowledge articles, and contribute to a stable, well documented support ecosystem.

• Deliver exceptional customer service, ensuring users feel supported, informed, and confident throughout the troubleshooting process.

Here's what you need:

• At least 2+ years of hands on administration experience with SharePoint (on prem and/or cloud) and Microsoft Power Platform.

• Proficiency using SharePoint Administration Manager (SAM).

• Demonstrates experience supporting end users in troubleshooting SharePoint, Power Apps, Power Automate, and Power BI.

• Working knowledge of Microsoft licensing models, permission structures, and access management for enterprise and government environments (SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, SAM).

• Familiarity with 2013 workflows, SharePoint Designer, and legacy customizations, with the ability to troubleshoot at a functional level.

• Strong communication and customer engagement skills; able to translate technical concepts into user friendly guidance.

• Proven ability to remain organized, follow processes, and maintain consistent documentation in ticketing tools.

• Active Top Secret clearance and willingness to work onsite in Washington, DC.

Bonus Points:

• Experience working in environments undergoing modernization or transitions from legacy SharePoint components.

• Exposure to Power Platform governance, solution lifecycle management, and best practices.

• Familiarity with enterprise IT support operations or service desk workflows.

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$65,900—$120,000 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded…