Shared Services Officer

About this role

Our client is a leading Australian supply chain and logistics provider offering comprehensive transport, warehousing, and third-party logistics solutions. Operating across a national footprint, they specialise in handling a diverse range of commodities alongside dry bulk and general freight. They are dedicated to delivering innovative, safe, and highly efficient supply chain services to a broad array of markets.
They are now seeking to hire a Shared Services Officer to deliver efficient finance, operational, payroll, and compliance administration support across national workflows. This role plays a key part in maintaining accurate records, supporting operational teams, and driving service excellence across Australian sites.

Job Responsibilities
Financial Administration Support

• Process supplier invoices and complete general ledger coding following approved work instructions

• Assist with accounts receivable tasks, recurring billing, and credit request preparation

• Verify invoices against supporting documentation and escalate discrepancies promptly

• Prepare monthly operational and financial reporting packages

• Maintain accurate customer and supplier records while monitoring shared finance inboxes

• Raise purchase orders and escalate missing approvals or non-standard transactions
Operational Administration Support

• Complete accurate operational data entry using CargoWise and related systems

• Process periodic billing tasks, transport administration requests, and operational reports

• Maintain operational registers, vehicle and plant records, and customer paperwork

• Assist with stocktake administration, pallet reconciliations, and document control
Payroll & Workforce Administration Support

• Process employee timesheets and support roster administration tasks

• Assist with payroll data preparation and maintain workforce records

• Collate workforce and labour reporting while escalating payroll discrepancies
WHS & Compliance Administration Support

• Upload workplace health and safety records, hazards, inspections, and meeting minutes into DoneSafe

• Maintain compliance registers for contractor management, training, and licensing

• Monitor compliance schedules, manage equipment registration records, and assist with audit preparation

• Provide professional administrative support and respond to internal queries within agreed SLA timeframes

Requirements

• Demonstrated experience in administration, shared services, or transactional financial support

• Strong working knowledge of Microsoft Office programs, particularly Microsoft Excel

• High attention to detail with proven accuracy in data entry and checking

• Excellent written and verbal communication skills in Australian English

• Strong organisation and time management skills with an ability to meet strict deadlines

• Ability to follow work instructions, procedures, and structured workflows
Nice-to-Have Skills

• Background in the supply chain, transport, or logistics sector

• Experience working with industry systems such as CargoWise, DoneSafe, Elmo, Evolve, or SharePoint

• Previous experience in Accounts Payable, invoicing, or payroll support

• Prior experience working within a fast-paced KPI and SLA-driven environment
Benefits

• Permanent work-from-home set-up

• Dayshift (Australian Eastern Standard Time business hours)

• Full-time job

• HMO (STAFF only)

• Annual leave

• 13-month pay

• With Government mandated benefits