SERVICES CLOUD & CONTACT CENTER CONSULTANT - SALESFORCE

About this role

This is a remote position.
BFCG is seeking a Service Cloud & Contact Centre Consultant to help clients transform customer service operations through Salesforce Service Cloud, case management, omni-channel support, and contact center optimization.
Key Responsibilities

• Implement and configure Salesforce Service Cloud

• Design customer support workflows and case management processes

• Configure Omni-Channel, Knowledge Base, Live Chat, and Service Console

• Optimize contact center operations and service delivery processes

• Develop service performance dashboards and reporting

• Support integration with telephony and third-party customer support systems

• Facilitate user adoption and training

Requirements

• 4–8+ years Salesforce consulting experience

• Experience implementing Service Cloud solutions

• Strong understanding of customer service operations

• Knowledge of contact center technologies

• Salesforce Service Cloud Certification preferred

• Excellent client-facing communication skills

Originally posted on Himalayas