ServiceNow Technical Specialist (all humans)

About this role

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

We are looking for a highly skilled ServiceNow expert with strong capabilities in integration architecture, platform engineering, and performance optimization. The ideal candidate combines deep technical expertise with a solid understanding of enterprise environments and governance requirements.

What to do: Design, implement, and maintain robust ServiceNow integrations and architecture standards, leveraging REST, SOAP, APIs, MID Server, OAuth/SSO, and LDAP

Develop scalable platform solutions using IntegrationHub, Scoped Applications, and App Engine Studio, while ensuring alignment with enterprise architecture

Manage platform lifecycle activities including upgrade, cloning, and release strategies to guarantee stable and compliant operations

Implement and enforce security controls (ACLs) and ensure adherence to audit, risk, and compliance requirements

Continuously optimize platform performance, scalability, and reliability, collaborating with architecture, security, and operations teams to deliver end-to-end solutions

You check these boxes: 5–10+ years of ServiceNow experience in enterprise environments, with strong expertise in integration technologies and platform architecture design

Advanced JavaScript skills combined with hands-on experience in IntegrationHub, Scoped Applications, ACLs, and App Engine Studio

Solid understanding of security, compliance, audit requirements, and platform performance optimization and scalability best practices

Familiarity with AI-driven automation, intelligent agents, and modern integration patterns (e.g., MCP / agent-based architectures)

Relevant certifications such as CSA, CAD, and CIS–IntegrationHub, with experience in regulated industries (e.g., banking, insurance, or public sector) considered a strong advantage

Why you will like us: Possibility to benefit and learn from our international, talented and passionate community at Erste

Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3.000- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are: Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.