ServiceNow Project Manager (372)

About this role

OVERVIEW
iTech AG is seeking an experienced Project Manager to lead delivery of ServiceNow solutions in support of a federal client program. This role requires hands-on experience working within ServiceNowimplementations and enhancements, with a strong understanding of platform capabilities and Agile delivery methodologies.
This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation.
ROLES AND RESPONSIBILITIES

• Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools

• Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams

• Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities

• Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards

• Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget

• Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively

• Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities

• Serve as the authorized client interface and primary point of accountability — acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology offices

• Manage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task direction

• Own all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination

• Advise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products

• Build strong relationships with stakeholders

• Ensure deliverables are clear, actionable, and implementation-ready

• Coordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions

• Manage dependencies, risks, and issues across workstreams — escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms

• Delegate and manage workstreams while ensuring consistency and quality

• Review and refine deliverables produced by supporting team members

• Other duties as assigned

MINIMUM QUALIFICATIONS

• 5+ years of experience as a project manager leading enterprise IT implementations (education can be used as substitute for years of experience)

• Minimum of 3 years demonstrated experience in leading ServiceNow implementations.

• Hands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile features

• Proven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountability

• Experience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreams

• Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.

• Experience working with multiple stakeholders across business and IT

• Excellent communication skills, including executive-level presentation ability

• Experience owning program-level reporting including SLA performance tracking, financial reporting, and staffing status

• Experience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirements

• Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences

• Experience developing dashboards and reporting within the ServiceNow platform

• Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements

• Must be able to pass a company background check

EDUCATION AND CERTIFICATIONS

• Bachelor’s degree

• Project Management Professional (PMP)

• ServiceNow Micro Certification in Performance Analytics

• ServiceNow Micro Certification in Agile and Test Management Implementation

PREFERRED QUALIFICATIONS

• ServiceNow CSA

• Experience with ServiceNow WSD and HRSD

• Experience in multi-entity or federated operating models

SECURITY CLEARANCE

• Ability to obtain and maintain public trust clearance

• Pursuant to government contracts, US Citizenship is required

PAY INFORMATION

The anticipated annual salary range for this position is $130,000 - $160,000. The final salary offered will be determined on a variety of factors, including the selected candidate's qualifications, experience, education, skills, internal equity, and market considerations, as well as contract-specific affordability and organizational requirements. This salary range represents iTech AG's good faith estimate for this position at the time of posting,…