Service Engineer

About this role

- Allocate manpower effectively to meet project and operational needs. - Prioritize, coordinate, and reschedule tasks in response to changing deadlines. - Provide daily technical guidance and support to technicians, ensuring high standards of workmanship. - Supervise service teams in the installation, maintenance, and repair of air-conditioning systems. - Review and inspect work carried out by technicians to ensure quality and accuracy before and after completion. - Execute and activate backup support during emergencies or breakdowns after office hours. - Attend site surveys, tender briefings, and meetings with owners or main contractors. - Collaborate closely with cross-departments to ensure timely customer order fulfillment and smooth service operations. - Monitor efficiency of the current team and implement improvements to enhance performance and service quality. - Provide technical advice and coordination support for service-related issues and customer breakdown cases. - Ensure all works comply with company standards, procedures, safety, and health policies.