Service Desk/System Administrator

About this role

About the Role
We are expanding the internal IT function and hiring Service Desk/Support System Administrators. The role focuses on employee IT support, access management, and internal infrastructure operations.

Key Responsibilities

- Provide IT support to employees (remote and on-site)

- Manage user accounts, permissions, and system access

- Handle onboarding and offboarding from the IT side

- Prepare and configure employee workstations

- Manage IT equipment procurement, delivery, and inventory

- Troubleshoot hardware, software, and system issues

- Maintain IT documentation and asset records

- Support internal tools (Google Workspace, Atlassian, GitHub)

- Assist with cloud access management (AWS / GCP / Azure basics)

- Participate in IT infrastructure and security improvements

Requirements

- 3+ years in IT support / Service Desk / system administration

- Experience with access management, onboarding, equipment provisioning

- Experience supporting macOS and Windows

- Understanding of network basics (DNS, DHCP, VPN, TCP/IP)

- Experience with ticketing systems

- Basic understanding of cloud platforms (AWS / Azure / GCP)

- Basic understanding of GitHub access management

- Experience maintaining documentation

- Ukrainian required, basic English

Nice to have

- Experience with MDM solutions

- Experience with VPN or LDAP

- Administration experience in Atlassian, GitHub, AWS

- Interest or experience in security topics (Zero Trust, access control, endpoint security)

What We Offer

- Competitive Salary

- Quarterly Bonuses

- Unlimited Paid Time Off

- Unlimited Paid Sick Leave

- Remote & Flexible Working

- Private Medical Insurance

- Financial Support for Life Events

- Professional Development Budget

- International Exposure

- Regular Company Events

*Benefits may vary depending on location and contractual agreement

Recruiting Process

- HR Interview

- Technical Interview

- Final Interview

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