Service Desk Engineer

About this role

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Cyprus.

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you will do at Axi!
The IT Support Engineer serves as the first point of contact for all technical inquiries, delivering both 1st and 2nd level support to core business users. This role focuses on supporting users' digital workplace environments and the applications essential to their daily responsibilities. Support is provided through multiple channels, including phone, email, ticketing systems and in-person interactions. As part of the 24/7 SOC team, the Service Desk will also be responsible for handling security-related incidents.

Your EDGE Assignment/You Will

• Maintains essential infrastructure such as office networks, staff laptops, telephone systems, and other critical components necessary for ongoing business operations.

• Diagnose and resolve IT incidents, requests, tasks, and problems.

• Installation, configuration, and maintenance of hardware and software (Device provisioning, Operating system (Windows and Mac) and applications such as MS 365 office Suite, AD, Intune.

• Work with the Technology Operations team to support normal operations and/or make changes/upgrades.

• Document standards and procedures to facilitate troubleshooting.