Service Desk Associate - BGC Taguig

About this role

We are currently seeking Service Desk Associates to join a growing team in BGC Taguig. The ideal candidate will provide technical support and excellent customer service to end-users, ensuring timely resolution of IT-related issues.

Key Responsibilities
Respond promptly to service desk requests via phone, email, or ticketing system
Troubleshoot and resolve hardware, software, and network issues
Provide clear instructions and guidance to end-users
Document all incidents and resolutions accurately
Escalate complex issues to appropriate technical teams
Maintain service level agreements (SLAs) and ensure customer satisfaction
Collaborate with team members to improve support processes
Requirements
Completed at least 1st year in college
Has 18 months of experience handling a Service Desk Role, Hard Core Tech Support, or Computer Troubleshooting
Good communication skills in spoken and written English
Amenable to work on-site in BGC Taguig
Able to work in a shifting schedule
Benefits
Free HMO
Free Dependents
Night Differential
Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.