Service Desk Agent

About this role

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue team!

What will you be bringing to the team?

Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.
Providing first-line investigation and diagnosis
Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration) and informing Service managers when its applicable (Critical/High incidents)
Keeping Customer or internal users informed of progress
Updating the Knowledge Base
Monitoring and updating configuration management
Reporting activities
Requirements
What do you need to succeed in this position?
Bachelor's degree with minimum 3 years of relevant working experience
Working experience with the below:
HW/SW inventory knowledge
Familiar with ITIL framework
Basic banking knowledge experience
Web and mobile banking basic experience
End of day banking batch process and monitoring knowledge
IT infrastructure basic knowledge
Microsoft Azure Cloud Knowledge
Availability to work on 24X7 rotating shift (Monday to Sunday including Holidays).
Fluent in English
Excellent analysis and problem solving
Prioritizing incidents, requests, changes and problems

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.
Benefits
What are we offering to our UniQue IT people?
People-first approach and open environment to express your ideas
Ticket restaurant – meal vouchers
Corporate laptop and equipment
Corporate mobile phone subscription
Work-life balance and a hybrid #li-hybrid work model
Health and insurance plan for you and your family members
Employee consulting and guidance support by Ergonomia
Continuous training and certifications
Discounts on the services and products of our Group’s companies
Gift vouchers for major life milestones
Special work schedule on summer Fridays and your birthday