Service Delivery Supervisor

About this role

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to Health Information Operations Manager. The Health Information Operations Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Health Information Operations Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

Position Highlights

This is a Hybrid role; Work from home and travel to support locally in Tucson, AZ, and travel to El Paso, TX sites to support.

• Full Time:

• Lead, coach, and motivate frontline to meet daily productivity and quality expectations.

• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging.

• Payroll, time and attendance

• Support new hire onboarding and training.

• Participate in continuous improvement initiatives

• Foster a positive and inclusive team culture that reflects Datavant values

Preferred Skills

• Technical Skills

• Leadership qualities

• Strong understanding of ROI and HIPAA

We offer:

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor

• Company equipment will be provided to you (including…