Service Centre Manager

About this role

Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Service Centre Manager:
Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.
This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.

Responsibilities of Service Centre Manager:
Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
Ensuring all vehicles are compliant, working in close partnership with Fleet
Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
Ensure that stock levels are maintained within the Service Centre
Ensure the team are using the ERP system correctly
Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
Support the recruitment processes
Ability to support driver routing, working alongside the Supervisor
Requirements
Essential:
Strong communication skills with the ability to inspire, motivate and manage a team
Decisive and effective decision making, problem resolving and time management
Demonstrate high levels of resilience, self-motivated and flexible
Proven record of managing a fast-paced Operation
Full driving licence
Able to complete daily reporting
Desirable:
National CPC
Valid FLT Licence
Knowledge of using a CRM system
Benefits
23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Opportunity for career progression
Onsite parking