Senior Vice President, Property Operations

About this role

Location
US MA - RemoteBusiness - Real Estate
Brookfield Real Estate Group is one ofBrookfield’s primary operating groups. The Real Estate Group is one of the world's largest investors in real estate, with a global portfolio that includes office, retail, multifamily, logistics, hospitality and alternative real estate assets on five continents. The Group owns and operates approximately $268 billion of assets representing the most iconic properties in the world’s most dynamic markets. We seek to generate value by leveraging our operating expertise and focusing on our core real estate capabilities of leasing, financing, development, design and construction as well as property and facilities management. For more information, visit .
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
BGRE is seeking an experienced property operations professional to oversee and enhance property operations across its North American Logistics portfolio. The Senior Vice President, Head of Property Operations will serve as the primary liaison between BGRE Asset Management teams and third-party property-management providers, ensuring consistent execution, operational accountability, high-quality tenant service, and efficient property-level financial and administrative processes.
The role will establish operating standards, monitor property-manager performance, coordinate property accounting and technology initiatives, and support acquisition onboarding and asset dispositions. The objective is a scalable operating infrastructure that enables Asset Management professionals to focus on leasing, asset strategy, capital allocation, and investment performance.
Role & Responsibilities:
Third-Party Property Management Oversight

• Serve as the primary operational point of contact for CBRE and other third-party property-management providers.

• Establish and monitor performance standards, reporting requirements, service expectations, and accountability.

• Conduct regular reviews of property-manager staffing, service delivery, financial processes, and unresolved issues.

• Oversee compliance with management agreements, operating procedures, and delegated authorities; escalate and resolve issues with regional Asset Management teams.

• Identify opportunities to improve service quality, standardize vendor practices, and reduce operating expenses.

Property Accounting and Financial Operations

• Partner with BGRE Finance, FP&A, and property managers to improve property-level financial reporting accuracy, timeliness, and consistency.

• Coordinate accounts payable, accounts receivable, tenant billing, expense recoveries, reconciliations, and monthly close workflows.

• Establish responsibilities and escalation procedures for accounting exceptions while Finance retains accounting-policy, control, and reporting ownership.

• Support property budgeting, operating-expense reviews, variance analysis, and corrective action on recurring inefficiencies.
Operational Standards and Best Practices

• Develop consistent procedures for preventative maintenance, inspections, service contracts, vendor oversight, and tenant responsiveness.

• Coordinate property-level risk management, emergency preparedness, life safety, environmental compliance, and business continuity.

• Work with regional Asset Management on deferred maintenance, operational risks, and cost-saving opportunities.

• Share best practices across regions while accommodating market-specific and asset-specific requirements.
Acquisition Onboarding and Disposition Support

• Coordinate operating transitions for acquisitions, including property management, vendor contracts, tenant information, accounting data, and records.

• Maintain standardized transition checklists, clear ownership, and coordination with Asset Management, Finance, Legal, and Technology.

• Support disposition readiness through documentation, contract review, operating reconciliations, and resolution of outstanding property matters.

• Reduce operational disruption, accounting discrepancies, and avoidable post-closing obligations.
Technology, Data, and Process Improvement

• Coordinate with BGRE Technology and Finance on Yardi, VTS, and related property-management platforms.

• Improve consistency of operating data, reporting, documentation, access controls, and record retention.

• Identify automation and Al opportunities in lease administration, document management, reporting, and operational review.

• Develop practical dashboards and performance indicators for property-management providers.
Tenant Service and Cross-Functional Coordination

• Monitor tenant-service standards and help resolve significant service issues and operational disputes.

• Coordinate with Legal and Risk Management on insurance, claims, incidents, and compliance.

• Align property operations with regional asset business plans while preserving regional Asset Management decision rights.

• Provide regular updates to Asset Management leadership on provider performance, risks, and unresolved issues.
Your Qualifications:

• 20+ years of commercial real estate experience, including substantial property operations or property-management responsibility.

• Experience with geographically diversified portfolios; industrial and logistics experience preferred.

• Demonstrated success managing third-party property managers and driving accountability.

• Strong knowledge of property accounting, budgeting, tenant billing, expense recoveries, and financial reporting.

• Familiarity with Yardi or comparable systems and experience with acquisitions, transitions, and process improvement.

• Strong communication, analytical,…