Senior Travel Agent - Publicity Entertainment (US, Virtual, NOAM)

About this role

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Senior Travel Agent - Publicity Entertainment (Remote)
Full time, United States
You'll be working for Netflix, the world's leading streaming service. With an operation that covers 190 countries and that's transformed so many lives. You'll be dynamic, flexible with both your hours of work and work location and be passionate about providing first-class customer service as you move your travellers around the globe. A love of films, TV, media is a definite plus point as you'll be working closely with Netflix personnel as part of their core support network.
You’ll love the challenge of the fast-paced world of Entertainment travel and will work closely with your network during key stages of Publicity, including promotion of films and series. You will also be a key player in moving talent to and from Publicity events, such as film festivals and award shows. You’ll appreciate that no two days are ever the same and will welcome the chance to play a leading role in the drama. As one of our Entertainment Travel experts, you will be the ‘go-to’ person for Netflix travellers who would be in North America and other global locations.
As a Senior Entertainment Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will want to assist our clients to perfect their travel plans. You will be calm and reassuring and no challenge will be too much trouble. You will be able to offer hints and suggestions and will enjoy making recommendations. This could be for a great place to stay, the best seat onboard, the latest special offers, or just ways to make their journey run more smoothly. And of course, you'll give our clients all of the necessary data to allow them freedom and responsibility to make informed decisions wherever possible and immerse yourself in the Netflix culture.
** This position may require support of other areas on the Netflix account such as Production, Relocation and Candidate Travel**
What You'll Do

• Accurately and efficiently handle incoming travel requests via multiple channels e.g., phone, emails for Netflix Entertainment. Travel could be for A-listers, VIPs, Talent, Press, and groups.

• Provide creative solutions to ensure the publicists requirements are met

• Being aware of their budgets and offering the best solutions possible

• Understand the needs of Publicists and travelers, appropriately guiding them to the best solutions

• Handle amendments, cancellations, and schedule changes, including the recalculations of domestic and international airfares

• Handle accommodation, meet & greets, chauffeured cars, lounges, and other VIP services

• Deliver great customer service each and every time, showing your enthusiasm for working with the clients

• Update Travel Manifests and travel logs

• Ensure accuracy in itineraries, and back-office invoicing and billing

• Keep up to date with the changing nature of travel resulting from the pandemic

• Provide visa and country entry restriction guidance

• Work with colleagues in different regions to provide a successful global follow the sun operation

What You'll Bring

• Previous entertainment travel experience or VIP travel is essential

• A strong working knowledge of Sabre GDS and good fares and ticketing expertise

• Good worldwide geography and keen attention to detail

• Proven ability to handle multiple priorities simultaneously, able to adapt to change

• Ability to work flexible hours – with possible occasional bank holiday working

• Ability to work independently, exercising discretion and judgement

• Proven excellent customer service provision and problem resolution skills

• Ability to work under pressure

• Adaptable to aspects of the client culture

• Ability to work with international teams to serve a common goal

• Experience with handling small or large groups would be beneficial

About BCD Media & Entertainment
We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!

Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit .

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What’s in it for you

• Flexible working hours and work-from-home or remote opportunities

• Opportunities to grow your skillset and career

• Work at the forefront of travel technology and help shape the future of business travel

• Generous vacation days so you can rest and recharge

• A compensation package that feels fair to you, including mental, physical, and…