Senior Trading System Support Engineer

About this role

<div class="content-intro"><p><strong>Who are we?</strong></p> <p>FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape.</p></div><p><strong>Responsibilities</strong></p> <ul> <li>Be part of a trading systems engineering team, dedicated to building out the core trading platforms.</li> <li>Work closely with cross functional teams to improve the system reliability, scalability and security.</li> <li>Engage in and improve the quality supporting the platform.</li> <li>Build and manage systems, infrastructure and applications through automation.</li> <li>Provide operational support to internal teams working on the platform.</li> <li>Work on improvements to bring in high efficiency, reduce latency, deploy systems faster.</li> <li>Practice sustainable incident response and blameless postmortems.</li> <li>Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents.</li> <li>Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity.</li> <li>Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity.</li> <li>Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems).</li> <li>Proactive approach to problem analysis and resolution of production incidents.</li> <li>Manage Issue tracking and prioritisation of day to day production incidents.</li> <li>Manage platform trading support initiatives (e.g. platform monitoring, reporting, release automation).</li> </ul> <p> <strong>Minimum Qualification</strong></p> <ul> <li>Bachelors with 5+ years of working experience as Site Reliability Engineering (SRE) / Devops Engineer</li> <li>Strong knowledge of Linux system internals (kernels, memory management, file systems & network I/O optimization) as well as bash scripting.</li> <li>Minimum 5+ years experience in a Front Office Trading Floor or related application support experience.</li> <li>Need to be available to work in US (Night) Shift</li> <li>Good product knowledge in financial instruments including experience in managing front to back trading lifecycle and familiar with order life cycle (Equities, FX, Crypto etc).</li> <li>Experience with electronic trading platforms and OMS/EMS systems.</li> <li>Knowledge of ITIL practices including Incident, Problem and Change management.</li> <li>Experience with system monitoring platforms.</li> <li>Proven expertise optimizing systems for lowest latency performance and productionizing trading systems, from initial concept to full deployment, including on-prem and colocation.</li> <li>Strong working knowledge of network communications fundamentals TCP/IP and UDP</li> <li>Knowledge of FIX protocol, as well as familiarity with low latency multicast with Aeron.</li> <li>Strong skills around observability, debugging and performance tuning, with a willingness to dive-deep to determine the root cause, </li> <li>Effective communicator, with the ability to explain root causes in plain language, then outline plans and recommendations to remediate and ultimately to execute plans that systematically resolve issues.</li> <li>Demonstrated ability to build tools that enable rapid operational triage; leveraging logs, performance telemetry metrics and traces to make Grafana dashboards (or similar) </li> <li>Strong experience deploying and managing Cloud infrastructure with providers like AWS, Azure and/or GCP (accounts, profiles, IAM roles, Policies, service classes, instance types, etc.)</li> <li>Strong experience adapting workloads to use Cloud Native technologies, like kubernetes and docker etc. (Dockerfile, docker-compose, helm charts, deploy manifest, ingress wiring, service mesh, etc.)</li> <li>Expertise using devops deployment tooling, like Github Actions, Jenkins, ArgoCD and Ansible.</li> <li>Hands-on experience developing in one or more programming languages: C, C++, Java, Python, or Go.</li> <li>Proficient in utilizing C++ build systems such as CMake and building CI/CD pipelines for trading systems.</li> <li>Working knowledge of key backing services like mysql, PostgresDB, Redis, MongoDB, DynamoDB, Kafka, RabbitMQ, etc.</li> </ul> <p> <strong>Key attributes critical to success:</strong></p> <ul> <li>Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external counterparts..</li> <li>Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions.</li> <li>A sense of urgency, and an ability to deliver to deadlines in an…