Senior Technology Leadership Professional; AI & Operations Engineering

About this role

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We are seeking a highly skilled and hands-on Senior Technology Leadership Professional to join our AI & Operations Engineering (AIOps Engineering) team. This role is ideal for a technical leader who thrives at the intersection of software engineering, AI, operational intelligence, data analytics, and production support.

You will be responsible for designing, developing, and supporting AI-powered operational solutions while leading the resolution of complex production issues across enterprise applications and platforms. This is not a traditional management role—successful candidates must be comfortable being hands-on with architecture, coding, troubleshooting, system integrations, and incident remediation.Key Responsibilities

• Design, develop, and implement AI, GenAI, analytics, and operational intelligence solutions.

• Perform hands-on coding, debugging, testing, and deployment across multiple technology stacks.

• Troubleshoot and resolve critical and non-critical production issues affecting enterprise applications and platforms.

• Conduct root cause analysis and implement permanent corrective actions to improve reliability.

• Build and maintain integrations, APIs, data pipelines, dashboards, and operational tools.

• Collaborate with development, product, reliability, and automation teams to deliver scalable solutions.

• Develop operational intelligence capabilities, predictive insights, and decision-support solutions.

• Drive continuous improvement through automation, AI adoption, and engineering best practices.

• Mentor engineers and provide technical leadership across initiatives.

Required Qualifications

• Bachelor's degree

• 5 or more years of technical experience

• 2 or more years experience with Automation and AI technologies

• Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel

• Experience with unit testing and mocking

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• 2+ years designing and implementing AI/ML solutions

Demonstrated expertise in:

• Machine Learning (ML)

• Generative AI (GenAI)

• Large Language Models (LLMs)

• AI agents and workflow automation

• Prompt engineering

• Data pipelines and model evaluation

Preferred Qualifications

• PMP Certified

• Six Sigma Certified

• MBA or other Advanced Degree

• Demonstrated ability running large scale projects

• Experience with technology solutions assessments and/or strategy planning oversight

Use your skills to make an impact

Why Humana?
You'll experience the following perks as a full-time Humana employee:
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Interview Format:
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

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Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

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Social Security Task
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from with instructions on how to add the information into your official application on Humana’s secure website.
Limited Geography Remote - This is a remote position but located within a specific geography.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or…