Senior Technical Support Engineer - Solar & Storage Power Conversion Systems

About this role

Job Description Summary
GE Vernova Power Conversion and Storage provides cutting-edge power conversion technologies that are transforming the way energy is generated, converted, and consumed. Our Power Conversion and Storage Solutions team delivers mission-critical power and storage systems that enable the infrastructure of tomorrow. We are committed to innovation, reliability, and sustainability in every solution we bring to market.

The Senior Technical Lead Engineer - Power Conversion and Storage Solutions serves as the primary technical interface between GE Vernova Power Conversion and Storage and its customers across North America. This senior-level role owns the technical customer relationship from pre-commissioning through post-commissioning support, ensuring seamless solution delivery and long-term operational success. The ideal candidate combines deep expertise in complex power conversion and storage operational needs, energy storage, and power conversion technologies with the leadership presence to influence both customer stakeholders and internal teams.
This is a high-visibility role that sits at the intersection of technology, customer success, and business growth, requiring equal parts engineering depth, field experience, and relationship management excellence.

Job Description

KEY RESPONSIBILITIES

Customer Technical Engagement

Serve as the senior technical point of contact for customers throughout North America, building long-term, trusted partnerships with customer engineering and operations teams
Lead technical discussions with customer projects, field technicians, and technical leaders for issue resolution and technical solutions in response to RFIs/RFQs
Represent GE Vernova Power Conversion and Storage's technical capabilities and product value proposition with confidence and credibility

Post-Commissioning Support & Field Operations
Maintain an active, ongoing technical relationship with customers following system commissioning, serving as a trusted point of escalation for operational questions and technical issues
Lead root cause analysis and troubleshooting for field issues involving power conversion systems, inverters, and battery energy storage systems (BESS) in live, mission-critical complex power conversion and storage environments
Monitor system performance trends and proactively identify opportunities to optimize reliability, availability, and efficiency
Coordinate with GE Vernova Power Conversion and Storage service teams to ensure timely, high-quality resolution of post-commissioning technical issues
Issue Resolution: Address technical deviations promptly, manage and track fault reports through to closure, and provide expert technical support to site engineers both remotely and on-site to minimize system downtime and maintain customer operational continuity
Conduct periodic technical reviews and site visits to assess system health and strengthen customer relationships
Document field findings, resolutions, and lessons learned to drive continuous product and service improvement

Internal Stakeholder Alignment
Act as the voice of the customer internally, clearly communicating technical requirements, field feedback, and customer priorities across the organization
Collaborate closely with Systems Engineering, Design Engineering, Product Management, Project Management, Leadership
Drive cross-functional alignment to ensure customer commitments are met on time, on budget, and to specification

Technical Documentation & Reporting
Produce high-quality technical documentation including post-commissioning site assessments, root cause analysis summaries, and customer-facing technical specifications
Maintain accurate records of open technical issues, field performance trends, and customer satisfaction metrics
Contribute to the development of commissioning procedures, field service guidelines, and GE Vernova Power Conversion and Storage internal knowledge base resources
Provide regular reporting to leadership on key account technical status, field issues, and customer health indicators

REQUIRED QUALIFICATIONS
Bachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline
10 years of relevant engineering experience in power systems or related fields
Demonstrated leadership in technical customer-facing environments
Fluency in English - verbal and written
Ability and willingness to travel up to 25% annually

TECHNICAL SKILLS & EXPERIENCE
Power Conversion / Inverter Technology - Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics in high-availability, mission-critical settings
Hands-On Field Experience - Demonstrated experience leading or supporting commissioning of complex power conversion and storage systems, including system integration, functional testing, and customer acceptance
Customer Engagement - Senior-level experience managing technical customer relationships, leading design and operational reviews, and representing company technical capabilities externally

PREFERRED QUALIFICATIONS
Master's degree in Electrical Engineering or related field
Energy Storage Systems - Hands-on experience with battery energy storage systems (BESS), including lithium-ion technologies, BMS integration, and safety protocols in operational environments
Troubleshooting & Root Cause Analysis - Proven track record of diagnosing and resolving complex technical issues in mission-critical, time-sensitive environments
Experience with power monitoring platforms and energy management tools
Familiarity with relevant North American and international standards: NEC, NFPA 70E, IEEE, IEC, ASHRAE
Prior experience in a senior field engineering, application engineering, or technical account management role
Experience with GE Vernova Power Conversion and Storage or equivalent power conversion and energy storage product lines
Project Management experience or certification (PMP or equivalent) is a plus
Experience working with…