Senior Technical Support Engineer

About this role

<p><strong><span data-contrast="auto">About Vista Equity Partners</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Vista Equity Partners is a leading global investment firm focused exclusively on enterprise software, data, and technology-enabled businesses. With over $100B in assets under management and a portfolio of 90+ software product companies worldwide, Vista accelerates growth through operational excellence, shared expertise, and long-term partnership. In India, Vista’s presence continues to expand with 45+ portfolio companies employing more than 17,000 professionals across technology, product, customer success, and operations — reinforcing India’s strategic role as a hub of innovation and talent within the Vista ecosystem.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Through its Agentic AI Factory, Vista is embedding Generative AI across its global portfolio — enabling companies to integrate intelligent, responsible AI into products, operations, and decision-making. This initiative is strengthened through portfolio-wide learning programs, leadership workshops, and AI hackathons that foster innovation, build fluency, and accelerate practical AI adoption across teams.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">About Amtech</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Amtech is a leading provider of enterprise software solutions for the packaging, printing, and manufacturing industries. Our integrated systems streamline order management, production planning, scheduling, inventory, and business analytics — empowering customers to drive efficiency, reduce costs, and improve operational performance. With a strong commitment to innovation and customer success, Amtech delivers reliable technology backed by deep industry expertise.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">With Vista’s investment and strategic guidance, we combine the agility of a growing technology organization with the scale, stability, and career mobility of a global software ecosystem.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Our Employee Value Proposition</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">At Amtech, our people are our greatest differentiator. We create an environment where you can:</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Purpose</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Shape the future of manufacturing and supply chain operations by delivering mission-critical enterprise software used by industry-leading organizations.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><strong><span data-contrast="auto">Growth</span></strong><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":2,"335551620":2,"335559739":0,"335559740":240}"> </span></p> <p><span data-contrast="auto">Access continuous learning, leadership…