Senior Technical Solutions Engineer

About this role

RegScale is a continuous controls monitoring (CCM) platform that helps organizations automate and scale their security, risk, and compliance programs. We are at an inflection point, transitioning from startup execution to a disciplined, enterprise ready engineering organization, and we are building the team that will take us there. This is a meaningful problem domain: the work you build directly helps organizations manage risk, meet regulatory requirements, and operate more securely at scale.

Position

We are seeking a Senior Technical Solutions Engineer to serve as the technical expert in customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes. This role is anchored in utilizing RegScale’s technology to address complex security, risk, and compliance challenges. This individual combines technical prowess and exceptional customer service to deliver unparalleled value that drives customer success. If you’re excited to be part of a fast-paced startup, have a passion for solving customer problems and love to deliver solutions that customers can count on, then we would love to meet you.

Key Responsibilites

• Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption. This includes assisting customers and partners with deploying RegScale across various environments, including Docker and Kubernetes.

• Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies to address their needs.

• Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.

• Create, maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases.

• Develop technical solutions and demonstrate the RegScale platform in both customer engagement and sales support scenarios.

• Deliver customer training to support successful platform adoption and ongoing user enablement.

• Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features.

• Enable the Customer Success team by creating technical training for customers that include product demonstrations, example code, and hands-on exercises.

• Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities.

• Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.

Required Skills