Senior Technical Deployment Manager

About this role

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

The Senior Technical Deployment Manager is a hybrid role within our Professional Services Team and will provide technical expertise across projects managed by other members of our Professional Services Team while also directly managing a small number of customer onboardings and other services such as migrations, consulting hours and custom scope. The role is responsible for providing technical consulting services to the Docebo client-base, including configuration and troubleshooting of Docebo add-on modules, API usage and workflow guidance, and technical assistance for Single Sign-on applications.

The Senior Technical Deployment Manager will also work with customers remotely to understand customer needs and prepare documentation or provide guidance on technical workflows involving the Docebo Platform. An individual in this role will work closely with Sales Engineering, Professional Services, and Customer Success Teams.

Primary responsibilities, including but not limited to:

The responsibilities listed in this section are representative and not exhaustive. Additional duties may be assigned as needed.

- Partner with customers from various countries, managing multiple projects concurrently.

- Work with customers to identify and document Success Criteria

- Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives

- Scope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development effort

- Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology)

- Develop SQL queries to be installed on customer’s platform as custom reports

- Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments.

- Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc).

- Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients

- Prevent, identify, quantify and communicate risks internally and externally

- Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets

- Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers

What it takes to be successful:

- Good understanding of consulting processes and SaaS software implementation

- A natural inclination to resolve customer problems and help them be highly successful

- Fast learner, excited and willing to learn new technology on an ongoing basis

- Ability to write effective technical documentation

- A strong desire to become a Docebo product expert

- Build and maintain strong customer relationships through clear proactive communication

- Ability to ask questions to deeply understand customer needs

- Ability to travel as required (10% or less)

- Proficiency in English language, spoken and written. Business knowledge of other languages (especially Italian, French, German and Spanish) is a plus.

Education and Experience:

- D05: Typically 6+ years of relevant work experience.

- Typically 4+ years of relevant work experience in a customer facing role in a Saas company.

- Minimum of 2+ years of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc.

- Experience working with large accounts in the enterprise space

- At least Bachelor level or equivalent higher education, possibly with a background in technical subjects (e.g. Bachelor of Science or Bachelor of Engineering equivalent).

- Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services

- Experience working with large internal/external teams to execute complex technical implementations

- Basic knowledge of SSO protocols

- Intermediate knowledge of middleware automation development (Workato, Zapier, Mulesoft, etc.)

- Basic coding ability in at least one programming language

- Basic SQL knowledge

Preferred Qualifications:

- Extensive knowledge of SAML and/or Open ID Connect

- Experience with integrating HIRS, CRM, and calendar systems

- Experience with mentoring and coaching junior team members

- Workato Automation Pro 1 certification

- AWS Cloud Practitioner certification

Docebo is focused on nurturing a culture of inclusivity that ensures every employee feels valued and respected. We are dedicated to helping…