Senior Talent Operations Program Manager

About this role

<div class="content-intro"><h2><strong>About AlphaSense: </strong></h2> <p style="text-align: justify;"><span style="font-size: 12pt;">The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. </span></p> <p style="text-align: justify;"><span style="font-size: 12pt;">The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!</span></p></div><p><strong>About the Role: </strong></p> <p>We're hiring a Senior Talent Operations Program Manager to own the <strong>systems, processes, and data</strong> that power hiring across AlphaSense. This is a hands-on, individual-contributor role for someone who sees recruiting as a system of interconnected workflows and wants to make that system faster, cleaner, and more measurable. You'll be the operational backbone of our TA function—designing how we hire, ensuring our tech stack is fully leveraged, safeguarding data integrity, and turning recruiting data into decisions.</p> <h4><strong>What You'll Do:</strong></h4> <p><strong>Systems & tech-stack ownership</strong></p> <ul> <li>Serve as organization-wide admin and SME for the recruiting stack—Greenhouse (ATS), Gem (CRM/analytics), BrightHire (interview intelligence), and Guide (candidate experience)—including architecture, configuration, permissions, integrations, and troubleshooting in partnership with IT, and manage the vendor relationships.</li> <li>Identify and implement automation and AI-enabled workflows across the stack to reduce manual effort and scale recruiting operations without adding headcount.</li> </ul> <p><strong>Data integrity & reporting</strong></p> <ul> <li>Own the accuracy and consistency of recruiting data across Greenhouse and its downstream systems (including handoffs to Workday), defining data-entry standards and auditing for quality.</li> <li>Build and maintain dashboards and reporting on core funnel and efficiency metrics (e.g., time-to-fill, time-to-hire, pass-through rates, source effectiveness), and develop forward-looking analytics that inform hiring strategy.</li> </ul> <p><strong>Process design & optimization</strong></p> <ul> <li>Map, standardize, and continuously improve recruiting workflows end to end—intake, sourcing, interview loops, offers, and closeout—removing bottlenecks and driving consistency across regions and functions.</li> <li>Establish operating rhythms, SLAs, and clear ownership so hiring managers, recruiters, and candidates have a predictable, high-quality experience.</li> </ul> <p><strong>Recruiter & hiring-manager enablement / training</strong></p> <ul> <li>Build and maintain playbooks, documentation, templates, one-pagers, and training that support recruiters, coordinators, and hiring managers across the full recruiting lifecycle.</li> <li>Onboard and train recruiters and hiring managers on process and tools; drive adoption of new tools and processes through user-centric change management.</li> </ul> <p><strong>Cross-functional partnership</strong></p> <ul> <li>Partner with TA leadership and Finance to support capacity modeling, target setting, and headcount reconciliation with clean data and reporting.</li> <li>Collaborate with People Systems, IT, and Legal on integrations, security, and process design.</li> </ul> <p><strong>What you'll bring:</strong><span style="font-weight: 400;"> </span></p> <ul> <li>8+ years in Recruiting/Talent Operations or People Systems, ideally in a high-growth, global, or distributed environment.</li> <li>Hands-on administration of an ATS (Greenhouse strongly preferred) plus at least one CRM, interview-intelligence, or scheduling/candidate-experience platform (e.g., Gem, BrightHire, GoodTime, Guide), with comfort navigating configurations, permissions, and integrations.</li> <li>Strong data fluency—able to pull, interpret, and visualize recruiting data and translate it into pragmatic recommendations; advanced spreadsheet skills and experience with a BI/reporting tool.</li> <li>Strong program and project management skills—able to scope, prioritize, and run cross-functional initiatives to measurable outcomes while managing a roadmap across competing demands.</li> <li>Proven track record leading process improvements and tool rollouts with measurable gains in efficiency or experience.</li> <li>Fluency with automation and AI-enabled tooling, with a bias toward…