Senior Systems Engineer (ASR - Hardware/OnPrem)

About this role

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 13 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows. As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function.

The Role

Auror Subject Recognition (ASR) is one of Auror’s most exciting product areas, bringing together software, hardware, AI/ML, design, and customer insights to reshape how retailers prevent crime and create safer stores.

As a Senior Software Engineer in the ASR stream, you’ll help build a next-generation, real-time facial recognition system operating across both edge devices and the cloud. You’ll work with modern computer vision and machine learning technologies to build market-leading solutions that operate reliably in complex, real-world retail environments.

This is a hands-on individual contributor role. You’ll tackle complex technical challenges directly through the code you write, taking ownership of problems from idea through to production. You’ll work closely alongside the Staff Engineer in the team, partnering on technical direction and complex engineering decisions while continuing to build your own influence and technical leadership. You’ll make sound technical decisions, help others around you succeed, and contribute to the engineering practices of the team.

A key part of the role is solving the unique challenges involved in building and delivering software that runs on physical devices at the edge, where compute resources, connectivity, reliability, security, and deployment constraints all matter.

Location

- For Senior level and above, we are also open to considering fully remote candidates within New Zealand.

About Auror Engineering

Collaboration is at the heart of the Engineering team at Auror. We believe that we can only build the very best software by working with each other and seeking different perspectives to solve problems. We’re a team that:

- Ship code to production constantly: Our product team ships code to production on average at least 10-15 times a day prioritising small releases and short feedback cycles and we do this with a minimal defect rate.

- Work on cloud native architecture: We focus on delivering business value to customers, without the burden of maintaining complex infrastructure

- Work on innovative and up to date tech stacks: We are constantly evolving our technology stack inline with the needs of our business, leveraging React and Typescript for front-end and C# / Dotnet for back end. We host our services in Azure and utilise a wide range of cloud-native services with an evolving service-oriented architecture.

- Contribute to our product: We work with Product Management and Product Design from the very beginning to make sure we’re delivering value to our customers and making a meaningful impact.

- Supports a coaching culture: Together, we support one another to level up

- Continuously improve: We are relentless about getting better and improving our processes, tooling and tech stack.

What you’ll do

- Design, build, and evolve high-performance software for Auror’s real-time subject recognition platform, spanning edge devices and cloud services.

- Take ownership of complex technical problems from idea through to production, making sound trade-offs around scaling, reliability, maintainability, quality, and delivery.

- Solve challenging performance and reliability problems in resource-constrained environments with strict CPU and memory budgets.

- Build and optimise modern .NET and C# applications, with particular attention to memory allocation, garbage collection, throughput, and latency.

- Develop and operate containerised workloads on Linux-based edge devices across ARM64 and AMD64 architectures.

- Integrate third-party computer vision models, native libraries, hardware components, and device drivers.

- Design systems that remain reliable when connectivity is intermittent or unavailable, maintaining data integrity and recovering gracefully.

- Contribute to safe deployment and update mechanisms for a fleet of physical devices, including rollback and recovery strategies.

- Profile and diagnose production systems to identify memory leaks, CPU bottlenecks, resource contention, and other performance issues.

- Make pragmatic technical decisions, balancing performance, reliability, security, maintainability, customer outcomes, and delivery.

- Break complex problems into incremental deliverables, using production data, telemetry, logs, and other signals to inform technical decisions.

- Proactively identify technical debt and opportunities to improve the reliability, quality, and maintainability of the systems you work with.

- Contribute to design discussions, code reviews, and technical decision-making, clearly communicating alternatives and trade-offs.

- Help engineers around you grow through thoughtful feedback, collaboration, and sharing your expertise.

About…