Senior Systems Analyst

About this role

Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Systems Analyst to join our Information Systems team. We are a passionate team that resolves complex problems by applying technology to support and manage a variety of business applications and systems that are critical to our firm's continued success. You will be responsible for maintaining, enhancing, and supporting business applications in the CRM and Corporate Systems portfolio, such as our client reporting platform, client portals, and integrations. You'll be joining a friendly, collaborative, tight-knit group that works together to effectively apply technology to investment problems. We place high value on maintaining an entrepreneurial spirit and creating a culture where each of us has opportunities to succeed. Our offices currently operate on a hybrid model with a combination of in-office and remote working days throughout the week.

What You Will Do

• Resolve incidents by selecting the most efficient solutions considering time and effort requirements, including potential enhancements that may necessitate development work.

• Provide escalation-level support, taking ownership of complex or high-impact incidents through to their resolution.

• Monitor business applications systems, executing preventive and corrective actions in response to alerts, planned maintenance, risk incidents, and other relevant events.