Senior Support / System Engineer

Over deze functie

**Your new role**

As a **Senior Support/ System Engineer**, you will take on a broad and **hands-o**n position combining **System Engineering, Microsoft 365 administration** and **1st, 2nd and 3rd line support.** This is not a purely infrastructure-focused role. You enjoy being close to users and are willing to remain actively involved in support activities, including first-line support.
Your **responsibilities** include:

* Providing **1st, 2nd and 3rd line IT support** to users across Europe
* **Troubleshooting** hardware, software, Microsoft 365 and infrastructure-related incidents
* Managing and administering **Microsoft 365, Entra ID, Azure, Windows** and endpoint devices
* Coordinating **onboarding, offboarding** and user access requests
* Handling incidents, service requests, problems and changes within an **ITIL-based environment**
* Working with **Jira** and **Confluence** for ticket management, documentation and knowledge sharing
* Supporting the **rollout** and further adoption of Jira and Confluence within the organization
* **Collaborating** with **external IT vendors** and service providers
* **Contributing** to IT projects, operational improvements and technical documentation
* Providing **backup** and **support** to colleagues within the team

The role is based in Waterloo and includes occasional travel to European offices, approximately once per month.

**Your profile**
To succeed in this role, you combine strong **technical expertise** with a **service-oriented mindset.** You have:

* Language skills are essential: **Dutch** and **English are fluent**, and ideally a good level of **French**
* A **bachelor's degree** in IT or equivalent experience
* **At least 5 years of experience** as a System Engineer, IT Support Engineer or similar position
* Strong knowledge of **Microsoft 365, Azure, Entra ID** and **Windows environments**
* Experience across **1st, 2nd and 3rd line support** environments
* Previous experience working with **Jira** as a **ticketing** or **IT service management** platform
* Experience using **Confluence** for **documentation** and knowledge management
* Familiarity with **ITIL processes** and service management principles

You are independent, approachable, flexible and comfortable working in a flat organization where collaboration and mutual support are key.

**What you'll get in return**

* Permanent **full-time contract**
* Gross salary between **EUR4,000 and EUR5,000**, depending on experience
* **Company car** with fuel card (Europe)
* **Group** insurance and **hospitalization insurance**
* Extra-legal **pension plan**
* Performance-related **bonus**
* **Homeworking** allowance and **internet compensation**
* Laptop setup including screen, docking station, webcam and headset
* **Training opportunities** relevant to your role
* **Flexible working hours**
* Up to 1-2 days of **homeworking** per week
* Modern working environment with cafeteria and fitness facilities
* Exposure to international IT operations and cloud technologies

**What you need to do now**
Are you interested in this role? Please click 'apply now' to forward an up-to-date copy of your CV!

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