Senior Staff Product Designer - Customer Experience

About this role

<div class="content-intro"><p><strong>Who we are</strong></p> <p style="margin: 0px; padding: 0px;">Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly.</p> <p style="margin: 0px; padding: 0px;"><br><a class="c-link c-link--focus-visible" href="https://aurora.tech/aurora-driver" target="_blank" data-stringify-link="https://aurora.tech/aurora-driver" data-sk="tooltip_parent">The Aurora Driver</a> will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone.</p> <p style="margin: 0px; padding: 0px;"> </p> <p style="margin: 0px; padding: 0px;">At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit <a href="https://aurora.tech/" target="_blank">aurora.tech</a> or follow us on <a href="https://www.linkedin.com/company/auroradriver" target="_blank">LinkedIn</a>.</p> <p style="margin: 0px; padding: 0px;"> </p></div><p>Aurora hires talented people with diverse backgrounds who are ready to help build a transportation ecosystem that will make our roads safer, get crucial goods where they need to go, and make mobility more efficient and accessible for all. We are looking for a <strong>Senior Staff Product Designer</strong> to join as the design lead for our Customer Experience team, reporting directly to the Head of Design. This is a player/coach role. You will carry significant IC responsibility while directly managing one Product Designer who is focused on load planning and exception management.</p> <p>Your mandate is the end-to-end customer journey that makes autonomous freight a reality. You will design the suite of tools used by trucking and logistics companies to activate and manage daily operations for a fleet of self-driving trucks. While autonomous technology is genuinely new territory for our customers, your job is to design experiences that feel familiar, intuitive, and integrated into their existing ecosystems. This isn’t a SaaS dashboard exercise. These are high-stakes operational tools that a vehicle operator or load planner needs to adopt to safely run an autonomous truck.</p> <p><strong>In this role, you will</strong></p> <ul> <li>Own the customer experience blueprint. Define how interactions with the Aurora Driver are consistent, simple, and unified with the broader operational ecosystem</li> <li>Design customer-facing digital tools across web, mobile, and partner integrations</li> <li>Do just enough research to generate actionable insight, then use it to drive product decisions, not decorate them</li> <li>Tie your work directly to outcomes. For example, ensure support feels like a natural part of the product by designing self-serve recovery paths that allow users to resolve issues in under 5 minutes</li> <li>Manage and develop one Product Designer, and contribute to raising the bar for the broader design practice</li> </ul> <p><strong>Required Qualifications</strong></p> <ul> <li>8+ years of experience in product design, with a track record of leading complex, multi-workstream projects</li> <li>Experience formally managing other designers</li> <li>A portfolio showing end-to-end work across research and design for complex enterprise, operational, or mission-critical systems, with clear evidence of business impact</li> <li>Expertise in interaction design, information architecture, and UX research with a high bar for visual design quality</li> <li>Exceptional written and verbal communication skills, with the ability to translate research insights and design rationale into clear, compelling narratives for executive, cross-functional, and technical audiences</li> </ul> <p><strong>Desirable Qualifications</strong> </p> <ul> <li>Experience with autonomous technology, hardware-software integrated products, or physical supply chain logistics</li> <li>Demonstrated ability to use AI across the design lifecycle without losing judgment</li> </ul> <p><span style="font-weight: 400;">The base salary range for this position is $171K-$247K per year.  Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.</span></p> <p><span style="font-weight: 400;"> #LI-SP1</span></p><div class="content-conclusion"><p><strong>Working at Aurora</strong><strong><br></strong>At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks.</p> <p>We believe in-person work increases collaboration, empathy and our ability to lead effectively. As a result, we operate in a hybrid work environment where Aurorans are in office at least 3 days per…