Senior / Staff Nurse (Paediatric Clinic)

About this role

What you'll do

• Take ownership of daily clinic operations, acting as the operational lead and first point of contact for administrative matters, patient registration, scheduling and queue management.

• Manage billing, invoicing, payment collection and claims submission, resolving discrepancies quickly and accurately.

• Coordinate procurement, inventory and vendor relationships to keep the clinic well-stocked and running efficiently.

• Oversee and coordinate the roster for front-counter and administrative staff, and guide/train Clinic Assistants.

• Ensure clinic documentation and processes stay aligned with licensing requirements, supporting audits when needed.

• Act as the go-to person for patient/parent feedback and service recovery, escalating complex matters where needed.

• Represent the clinic's operational interests when liaising with Finance, HR, Facilities and our Paediatricians on administrative and scheduling matters.

• Provide clinical support/back-up during staff shortages or peak periods, within your scope of practice.

What we're looking for

• Diploma or degree in Nursing, with current registration with the Singapore Nursing Board and a valid practising certificate.

• At least 5 years of nursing experience, including 2+ years in a clinic administration, operations or supervisory role — ideally with experience being the operational/administrative lead of a team or unit.

• Prior experience in an outpatient or paediatric clinic setting is a plus.

• Comfortable with billing/claims processes and clinic administrative systems.

• Strong organisational and people-leadership skills — confident taking ownership and being the point of accountability for how a clinic runs.

• Current BCLS certification.

• Patience and composure working alongside young patients and their families.