Senior Staff Implementation Delivery Manager

About this role

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

The Opportunity at Altana

As a Global Public Sector Implementation Delivery Manager (IDM), you are the single-threaded technical owner of delivery for one of Altana’s most important public sector accounts or organizations. You blend enterprise architecture, hands-on deployment, and product design and development with the relationship skills to be the trusted technical voice in the room for the mission owners you serve.

You lead a small, account-aligned implementation pod and are accountable for turning a closed-won account into mission outcomes: architecting the deployment, delivering it in secured and regulated environments, keeping it healthy, and finding the next place Altana can create value. You do this hip-to-hip with commercial — partnering with the Technical Account Managers (TAMs) and Program Managers who run the account — using delivery credibility to enable organic growth and inside sales without carrying the commercial number yourself.

This role reports to a GPS Implementation sub-vertical lead (Trade, Resilience, or Policy) within the Implementation function, and is deployed against a named strategic account. For example, an IDM aligned to U.S. Customs and Border Protection (CBP) would report to the Trade sub-vertical lead.

Your Responsibilities

• Own delivery outcomes for a named strategic account or account groups. Serve as the single-threaded technical owner for implementation and platform delivery to a key public sector account or organization, from post-award through sustainment. Deliver on-time against contractual commitments and hold the technical quality bar.

• Set and steward the account architecture. Translate mission outcomes into a coherent enterprise/solution architecture across SaaS and regulated PaaS environments. Own the deployment, integration, and data-modeling decisions that let the account scale, through upgrades and change.

• Blend architecture, deployment, and product development. Personally architect, deploy, and — where the product doesn’t yet do what the mission needs — design and build first-draft capabilities and integrations. Feed working prototypes back to Product and Engineering so they can be hardened and scaled rather than left as one-off custom work.

• Lead the account implementation pod. Direct the Implementation Delivery Specialists, integration engineers, and matrixed platform/cloud resources assigned to the account. Prioritize ruthlessly, assign owners, remove blockers, and mentor the team.

• Be the trusted technical relationship for mission and technical leaders. Build and maintain durable relationships with the customer’s architects, engineering leaders, and senior decision-makers. Be the credible technical presence that de-risks delivery and earns the right to shape what comes next.

• Enable inside sales alongside commercial. In partnership with the account’s TAMs and Program Managers, convert delivery trust and newly-discovered use cases into a qualified pipeline of upsells and expansions. Surface where the platform can unlock new mission value; the commercial team owns the number and the close.

• Partner on pre-sales, capture, and scoping. Provide technical scoping, level-of-effort, and solution design during the BD motion so we sell only what we can deliver, and so delivery inherits the context it needs to succeed.

• Own technical health and support obligations. Be accountable for system performance, incident response, and the account’s customer support obligations across the full lifecycle.

• Meet security, risk, and compliance obligations. Ensure the account’s deployments satisfy their security and compliance requirements in regulated environments (e.g., FedRAMP, DoD IL5, and mission-specific enclaves), balancing compliance with scalability and GTM realities.

• Enable and Close the field-to-product loop. Ensure that what the account teams learn on the ground makes it into clearly-framed, prioritized product asks — help commercial and implementation resources properly frame product asks so that they leverage existing features and capabilities, leading to shorter build cycles and thus greater refinement .

About You

• 10+ years of technical experience spanning enterprise/solution architecture, hands-on deployment, and product design and development in a data-intensive or software field.

• A track record leading complex, customer-facing software deployments end-to-end — ideally on-premise or in secured/regulated environments — and owning delivery outcomes against firm commitments.

• Enterprise and solution architecture depth across cloud (AWS or Azure, GovCloud and other regulated environments a plus), data engineering (Python, SQL, Spark, Databricks), complex system integrations (REST APIs, SSO/SAML), and containerized deployments (Kubernetes, Docker).

• Comfortable being the trusted technical voice in the room with senior customer stakeholders, and able to translate between mission owners, engineers, and commercial teams.

• Demonstrated ability to spot and shape expansion opportunities, working alongside commercial counterparts to grow an account through delivered value.

• Experienced working with sensitive data and navigating complex, highly regulated technology organizations.

• Strong written and verbal communication skills.

• Able to meet Public Trust eligibility requirements for access to classified information.

• Availability to work on-site in the DC / Virginia / Maryland area for U.S. Federal accounts such as CBP.

Nice to have, but not required

• Exposure to trade compliance, supply chain management, shipping and logistics, or a field similarly related to international commerce.

• Experience with AWS GovCloud, FedRAMP, DoD IL5, or other government-managed / accredited environments.

• People-management…