Senior Staff Engineer

About this role

<div class="content-intro"><p>At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.</p> <p>We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.</p> <p>To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p> <p>Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p> <p>If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.</p></div><p><strong>WHAT YOU'LL DO</strong></p> <p>Channels power how brands reach customers and foster connections at a global scale. The Channels division is responsible for the entire lifecycle of a message—from the moment a marketer configures a campaign in our dashboard to the moment it’s delivered to a user’s device. As a Senior Staff Engineer, you will be the technical anchor for the division, helping engineering teams ship faster and safer while evolving the shared technical foundations they all rely on.</p> <p>In this role, you will bridge the gap between the customer-facing dashboard and the underlying delivery engines. You will split your time between division-wide technical leadership and hands-on work for critical projects. You will partner with engineering managers and technical leads embedded in teams to ensure our architecture supports a maturing suite of channels, while collaborating with senior leadership on initiatives that ensure a consistent, high-quality experience across the entire division.</p> <p>Together, these teams define how our customers interact with our product and how we interact with the world. Your role is to make sure both are excellent.</p> <p>In this role you will:</p> <ul> <li>Partner on the technical vision and quality bar for the division. Drive architectural direction, define best practices, and ensure teams have a clear path to resolving persistent quality and technical debt issues</li> <li>Lead large, ambiguous projects end-to-end. Drive efforts that span multiple teams from initial problem framing and design docs through implementation, rollout, and operational support</li> <li>Support maturing channels. Help teams evolve their stacks to support more sophisticated marketing use cases, ensuring that foundational primitives are flexible and robust</li> <li>Mentor engineers at every level. Simplify hard problems, connect technical decisions to business outcomes, and raise the bar through code review, architecture review, and pairing</li> <li>Champion reliability and operability. Improve observability and tighten error handling across the dashboard and delivery layers, advocating for incremental rollouts and reducing division-wide incidents</li> <li>Write code. Staff Engineers at Braze are hands-on; you will design and build the foundational systems and frameworks that act as a force multiplier for the organization</li> </ul> <p>Recent and ongoing work across the division includes:</p> <ul> <li>Developing shared frameworks for our marketing message editors to ensure a consistent experience across all messaging channels</li> <li>Evolving the dashboard to support real-time feedback and sophisticated channel-specific settings</li> <li>Building platforms and code-generation tooling that allow teams to spin up and mature new channels with minimal friction</li> <li>Migrating legacy front-end logic to modern, React-based systems within the dashboard to improve developer and end-user experience</li> </ul> <p>Parts of our stack with which you will work:</p> <ul> <li>Ruby, Ruby on Rails</li> <li>TypeScript, React</li> <li>MongoDB</li> <li>Event-driven architectures </li> <li>Distributed Systems and API Design</li> </ul> <p><strong>WHO YOU ARE</strong></p> <ul> <li>Have 10+ years of software engineering experience, including meaningful time as a technical leader influencing multiple teams or complex product systems</li> <li>Are comfortable working across the full stack. You have experience in Ruby on Rails and are proficient in modern frontend environments (TypeScript, React) where customers configure their experience</li> <li>Have designed and shipped foundational infrastructure. You've built frameworks, libraries, or platform services used by many other engineers to build product features</li> <li>Bring strong architectural judgment. You know when to invest in abstraction, when to keep things simple, and how to make technical bets that support a maturing product suite</li> <li>Are an effective communicator and mentor. You can translate technical debt into business risk and elevate the engineers around you through coaching and clear technical vision</li> <li>Have a track record of identifying highest-leverage work. You can build consensus across different teams and drive projects to completion with minimal direction through high…