Senior Specialist - Partner Integrations

About this role

<div class="content-intro"><p><img style="display: none; max-width: 100%;" src="https://click.appcast.io/greenhouse-te8/a31.png?ent=34&e=22630&t=1701374353806" width="1px"> <img style="display: none; max-width: 100%;" src="https://track.jobadx.com/v1/i.gif?utm_pixel=224e990b-8ff4-4287-8d5d-2ff09647f181&utm_ptz=EST&utm_rqt=track" alt="" width="1"></p></div><h2><strong>About the Team</strong></h2> <p>The New Verticals Partner Integrations team develops innovative technological solutions to help merchants seamlessly expand their operations, including our platform for first-party grocery and convenience delivery. As DoorDash scales its integrated delivery offerings, we are seeking individuals to define best-in-class integrations for our new warehousing product, DashMart Fulfillment Services, and work cross-functionally to bring them to market.</p> <h2><strong>About the Role</strong></h2> <p>DoorDash is seeking a high-energy Technical Account Manager to own the success and shape the integration platform offering for Merchants adopting our new products. In this role, you will dive into the lowest level of technical detail, solve intricate data-flow challenges, and collaborate cross-functionally to build a world-class integrations platform. If you thrive in ambiguity, love technical problem-solving, and want to scale a rapidly growing business line, we want you on our team!</p> <h2><strong>You’re excited about this opportunity because…</strong></h2> <ul> <li>You will<strong> own the success</strong> of new and existing integrations driving initiatives across product, engineering, and operations teams</li> <li>You will <strong>learn multiple technical platforms, </strong>analyze messy data sets, and identify gaps</li> <li>You will<strong> guide our Merchants</strong> to help them understand how to integrate with DoorDash and work with them to improve their data quality</li> <li>You will<strong> partner with product, engineering, and operations teams</strong> to discover & drive opportunities for improvement that come from data analysis, merchant insights, and the definition of new processes</li> <li>You will<strong> help shape the systems integrations roadmap</strong> in collaboration with other product and operations owners</li> <li>You <strong>thrive in ambiguity</strong> and are a self-starter <em><br></em></li> </ul> <h2><strong>Your responsibilities in this role are…</strong></h2> <ul> <li><strong>Be a Subject Matter Expert</strong> for DoorDash’s integrated offerings and guide partners through new Integration builds.</li> <li><strong>Communicate effectively </strong>with both technical and non-technical stakeholders to provide guidance and support<strong>.</strong></li> <li><strong>Define gaps in our system and recommend solutions </strong>to evolve our tech offering</li> <li><strong>Translate complex technical requirements </strong>into clear business solutions that align with our Merchant’s needs </li> </ul> <h2><strong>We’re excited about you because…</strong></h2> <ul> <li><strong>You are a problem solver</strong> - You thrive on solving complex problems, diving into the details, and providing actionable plans to triage and resolve escalations.</li> <li><strong>You are technically savvy </strong>– You possess technical acumen and are comfortable navigating engineering terminology, translating it into practical business understanding.</li> <li><strong>You are a relationship-builder </strong>– You excel at building relationships and can influence and motivate individuals at all levels, both internally and externally.</li> <li><strong>You are detail-oriented</strong>  – You are process-driven and highly organized, with a keen ability to capture all necessary information in a way that is easily understood by both technical and business stakeholders.</li> <li><strong>You are analytical </strong>– Your analytical mindset allows you to interpret complex data and extract valuable insights to drive informed product prioritization.</li> <li>You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You should be actively exploring and applying AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>Operational</li> <ul> <li>Proven track record of maintaining and enhancing processes </li> <li>Strong ability to collaborate with external partners to drive successful partnerships</li> <li>Experience in project and/or program management</li> <li>Proven success working in cross-functional engineering and operations teams</li> <li>Experience working in warehousing or supply chain implementation is a plus </li> </ul> <li>Technical</li> <ul> <li>3+ years of experience translating technical concepts to business solutions</li> <li>Demonstrated technical knowledge of integrations, APIs and webhooks</li> <li>Hands-on working SQL experience to troubleshoot and…