Senior Software Engineer - ServiceNow Support

About this role

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers-because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

We are seeking a highly skilled senior software engineer with strong expertise in ServiceNow, hands-on knowledge & prior experience with ServiceNow on various modules like ITSM, CSM, Service Portal along with strong ServiceNow technical platform foundation skills. The candidate should bring solid technical depth in ServiceNow development and integrations experience along with strong functional knowledge of areas like Customer Service, Asset Management and Service Management.

Candidate will be responsible for the supporting ServiceNow Platform (SRE - Production Support) including development for code fixes, enhancements and also doing hands-on development in ServiceNow for various platform initiatives (security, monitoring, availability, compliance, integrations etc). Candidate should support and contribute to AI, AIOps initiatives to build platform automation

Responsibilities

Engage: In daily, weekly scrum meetings & related activities Engage: In Incident & Problem Management (investigate and resolve, follow SLA/SLO) Root Cause Analysis (RCA): Investigate recurring issues, identify root causes, and implement preventive solutions to improve platform resilience. Platform Maintenance: Perform routine health checks, monitor system performance, integration failures Platform Maintenance: Upgrade plan and activities for ServiceNow releases Release & Deployment: Support release validations, post-release monitoring, and deployment checklists Documentation & Training: maintain technical runbooks, troubleshooting guides, and knowledge base articles Owns detail design and build of integrations with ServiceNow Conducts design reviews, provide technical leadership Improve AI Literacy & contribute to AI / AIOps initiatives Ensure adherence to code quality, unit testing, and security standards

Qualifications

Bachelor's or master's degree in computer science or technology or equivalent field 5 to 10 years of industry proven overall experience, with minimum of 5 years in ServiceNow Proven / Hands-on experience in delivering ServiceNow technical solutions

Must-Have Skills

Advance level of experience and knowledge of ServiceNow Platform Strong hands-on experience in ServiceNow Strong technical knowledge (UI Actions, Imports, transforms, Menus, workflows, catalog requests ,Scripting, Business Rules, Jobs etc. ) Experience with Web services, Integration protocols, integration hub/spokes, SOAP/REST based APIs Well versed with ITSM concepts (change, problem, incidents) Strong knowledge of AngularJS, JavaScript, client server scripting in ServiceNow Good to have understanding of CSM (Customer Service Management) in ServiceNow Good to have experience with mid-server, CMDB data models, classes, relationship

Differentiator skills

ServiceNow certified engineer Any external integration platform knowledge or experience, e.g. Boomi, TIBCO AI, AIOps and machine learning skills within or outside of ServiceNow

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here. This posting is a new position within our organization.