Senior Software Engineer - Product

About this role

<div class="content-intro"><h2><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;">WHO WE ARE</span></h2> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for all. CR is known for our rigorous testing and trusted ratings on thousands of products and services.  We report extensively on consumer trends and challenges, and survey millions of people in the U.S. each year. We leverage our evidence-based approach to advocate for consumer rights, working with policymakers and companies to find solutions for safer products and fair practices. </span>  </p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. <a href="https://www.consumerreports.org/cro/careers/landing-page/index.htm">Learn more about how CR advocates on behalf of our employees.</a></span></p></div><p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>OVERVIEW</strong></span></p> <p> </p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We’re looking for a full stack Senior Product Engineer to lead the multi-platform engineering efforts for our AskCR chatbot and related AI-driven features across the Consumer Reports website, mobile app, and other digital surfaces. This role is critical in ensuring seamless integration, robust performance, and high-quality user experiences. Reporting to the Director, Web Development you will be part of the Experimental Engineering team where you will drive consistent, maintainable development practices, coordinate cross-team collaboration, and oversee the delivery of resilient software solutions.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">This is a remote position. This position is not eligible for sponsorship or relocation assistance. </span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>How You'll Make An Impact</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">As Senior Product Engineer, you will focus on Ask CR, our AI-powered advisor that answers consumer's questions based on CR’s trusted research and product data, including:</span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Leading the technical planning, architecture, and implementation efforts for AskCR’s multi-platform initiatives, ensuring consistency and maintainability.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Collaborating closely with product management, design, and engineering teams to align technical strategy with business and user needs.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Coordinating cross-team engineering efforts, facilitating clear communication, effective planning, and efficient release management.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Establishing and upholding best practices for code quality, continuous integration/continuous deployment (CI/CD), monitoring, and debugging across platforms.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Diagnosing and resolving complex production issues, providing timely and effective solutions.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Mentoring and guiding engineering team members, fostering technical growth and leadership capabilities.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><strong>ABOUT YOU</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>You’ll Be Highly Rated If:</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>You have the educational background.</strong> Bachelor's degree in Computer Science, Software Engineering, or related technical discipline.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong>You have the engineering experience.</strong> 5+ years of professional software engineering experience is required.</span></li> <li…