Senior Software Engineer ll, Customer Experience

About this role

About the role:

Forter is looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering Forter's entire Customer Experience group. This is a high-impact, hands-on role at the intersection of backend engineering, AI infrastructure, and customer-facing product.

You'll work across the full platform stack (backend services, data pipelines, security, cost, and scale) with a meaningful and growing focus on AI infrastructure. We own the agentic platform for the entire Product Offering group: from building the LLM infrastructure and agentic workflows to ensuring they're reliable, observable, and safe in production.

Why should you join us?

AI at Forter isn't a side project. It's a strategic priority, and the CX Platform team sits at the center of it. We own the AI infrastructure for the entire Product Offering group, which means your work has wide reach and real stakes.

You'll be working with modern agentic patterns, like AWS Bedrock and LangChain, building features that are genuinely novel and not just wrapping someone else's chatbot. If you want a role where backend depth, product instinct, and AI engineering all matter equally, this is it.

What you'll be doing:

• Own AI infrastructure for the Product Offering group. Design, build, and evolve the shared AI platform (agentic workflows, LLM integrations, observability, and guardrails) that CX product teams build on.

• Ship agentic features end to end. Lead development of AI-driven capabilities using LangChain, LangFuse, and AWS Bedrock, from architecture through production deployment and monitoring.

• Drive platform architecture. Set the technical direction for the CX backend (services, data pipelines, API patterns) with an eye for scalability, reliability, and developer experience.

• Own core data foundations. Design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, and MySQL; keep pipelines fast, fresh, and reliable.

• Mentor and elevate. Help engineers across the CX group grow in backend craft, AI engineering, and system design thinking.

• Collaborate cross-functionally. Work with product, design, and customer-facing teams to turn ambiguous problems into well-scoped, high-quality solutions.

What you'll need:

• 6+ years of backend engineering experience with strong expertise in Node.js and TypeScript.

• Hands-on experience building or integrating LLM-powered features or agentic workflows into a production product (not just internal tooling).

• Experience with distributed systems and event-driven architectures, and comfort with stores like Kafka, Redis, Elasticsearch, MySQL, and Snowflake.

• Strong familiarity with cloud-native environments. AWS experience is a significant advantage.

• Deep systems thinking: you design for scale, resilience, and maintainability from the start.

• Experience building customer-facing products alongside product managers and designers.

• Excellent communication: you can align engineers, product, and non-technical stakeholders around a technical decision.

• Proven ability to own and drive complex initiatives with minimal oversight.

It’d be really cool if you also have:

• Experience with LangChain, LangGraph, LangFuse, or similar orchestration and observability tooling

• Hands-on experience with AWS Bedrock or other LLM provider APIs

• Experience designing or running AI evaluation frameworks (evals, LLM-as-judge, regression suites)

• Familiarity with MCP (Model Context Protocol) or building tools for coding agents

• Experience with React, Next.js, or micro-frontend architectures

• Knowledge of Python for AI/data workflows

About Us:

Commerce is evolving faster than the systems built to support it. Agentic AI is redrawing how people buy. Customer expectations have a new ceiling. And bad actors are evolving alongside every advancement.

Forter was built to meet this moment — and stay ahead of it.

We are a human-first, AI-built company. Our technology analyzes patterns across a network of over 2 billion shoppers, delivering identity intelligence across the entire commerce journey — from sign-up to checkout to returns — that protects revenue and unlocks great customer experiences simultaneously. With Forter, businesses know who to trust, whether it’s humans or the agents shopping for them. The result: zero friction for the customers who matter. No revenue left behind.

The world's most trusted brands — Nordstrom, Instacart, Priceline, Adobe, ASOS, and eBay among them — rely on Forter to get this right. Since 2013, we've raised $525M from investors including Tiger Global, Bessemer, Sequoia Capital, and Salesforce Ventures, and today we power commerce decisions for nearly 1 million businesses globally. We're more than fraud, payments and orchestration – we make trust a competitive advantage.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, 2024, 2025)

• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and 2025)

• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)

• Anti-Fraud Solution of the Year at the Payments Awards (2024)

Life as a Forterian:

Forterians are, genuinely, some of the best people you'll work with. Smart, curious, and deeply good humans who care about the work and each other. That's not an accident — it's something we've been intentional about since day one, and it's the thing people mention most when they talk about why they stay. When you're surrounded by people like this, doing work that actually matters, it changes what a job can feel like.

Forter was built on a simple but powerful conviction: when AI does its job, humans can do theirs better. That philosophy shapes our products and shapes how we work. AI is core to our workflows — not as a shortcut, but as a force multiplier that gives Forterians the space to focus their energy where human judgment is irreplaceable.

We're a…