Senior Software Engineer, AWS

About this role

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

The Senior Engineer, AWS is responsible for designing, developing, and maintaining Gore Mutual's Amazon Connect contact center platform and its supporting AWS services (Lambda, Lex, DynamoDB, API Gateway, S3, CloudWatch, etc.). This role ensures the reliability, scalability, and continuous improvement of the telephony and customer interaction ecosystem that directly supports Gore Mutual's National Operations Centre (NOC), Claims and Customer Service operations. The engineer partners with Operations, Engineering, and vendor teams to deliver automation, integrations, and enhancements that improve the broker and policyholder experience while reducing operational overhead.

What will you do:

​​Design, develop, and maintain Amazon Connect contact flows and supporting AWS Services

• Build and optimize contact flows, queues, routing profiles, and IVR menus within Amazon Connect to meet evolving business requirements

• Develop and maintain AWS Lambda functions, Amazon Lex bots, and API Gateway integrations that power self-service and agent-assist capabilities

Ensure platform reliability, monitoring, and incident response

• Implement and maintain CloudWatch dashboards, alarms, and logging for proactive monitoring of Connect and peripheral services

• Troubleshoot production issues across the telephony stack, performing root-cause analysis and implementing permanent fixes

• Participate in on-call rotation and P1/P2 incident triage to minimize downtime and business impact

​​Deliver integrations between Amazon Connect and enterprise systems​

• Build and maintain integrations with Guidewire (ClaimCenter/PolicyCenter), CRM, and internal data platforms via REST APIs and event-driven architectures

• Develop data pipelines to surface call analytics, agent performance metrics, and customer…