Senior Software Developer, Application Support (Remote First)

About this role

About Us:

Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.

Zensurance has been recognized for its rapid growth and industry impact:

✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025)

✅ Deloitte’s Technology Fast 500 (2024, 2025)

✅ Top Insurance Employers (2022)

At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.
If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!

We are looking for a Senior Software Developer, Application Support! Reporting to the Associate Director, IT, this senior technical member of the Application Support team will work across Zensurance's engineering domains to investigate, diagnose, and resolve complex platform issues end-to-end — owning escalated incidents from triage through code-level fixes and deployment.

In this role, you will develop broad familiarity with Zensurance's systems and codebases, coach and mentor team members, and partner with Engineering Leadership to continuously improve the quality and capability of the Application Support function.

This is a remote-first role within Canada.
Responsibilities:

Technical escalation & resolution

• Serve as the primary escalation point for Tier 3+ incidents raised by the Application Support team that require deep technical investigation.

• Investigate escalated issues at the code level — reading, understanding, and modifying production codebases across multiple engineering domains.

• Take end-to-end ownership of resolutions: diagnose the root cause, implement and test a fix, and deploy to production.

• Develop a broad working knowledge across Zensurance's technical domains (Node/TypeScript/AWS) to triage and resolve issues independently, without defaulting to dev-team escalation.

• Engage engineering domain owners selectively when an issue requires their involvement.

Support team enablement

• Collaborate closely with Application Support team members to improve their ability to identify, triage, and resolve technical issues.

• Document resolutions, build runbooks, and maintain the knowledge repository so that common escalations are resolved faster over time.

• Identify recurring patterns in escalated incidents and drive upstream code or process changes to reduce their frequency.

• Develop educational materials and provide coaching to help the team build technical confidence.

Process & continuous improvement

• Collect and analyze incident data to surface trends and recommend data-driven process improvements.

• Suggest and implement improvements to the escalation workflow, tooling, and support processes.

• Contribute to cross-team collaboration with engineering, ensuring support insights inform product and platform quality.

• Manage and respond to escalated tickets within parameters set by Broker Support SLAs.

Mentorship & leadership

• Act as the senior technical voice within the Application Support team, setting the standard for investigation and documentation quality.

• Mentor and coach team members, including the ability to explain complex technical concepts in accessible terms.

• Assist Engineering Leadership in continuously improving craft capabilities across the support function.

• Perform other duties as assigned.

Requirements:

• University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience.

• 5+ years building rich, complex web or mobile applications.

• Experience in architecting and augmenting large software systems.

• Extensive full-stack experience with Node/AWS and the TypeScript ecosystem.

• Experience with React is a plus.

• A passion for clean, reusable, and well-structured code.

• Ability to communicate efficiently.

• Collaborative work style.

• A commitment to continuous improvement.

• A commitment to continuous learning and knowledge sharing.

Join Our Engineering Team - Where Growth Meets Innovation
At Zensurance, we believe engineering is more than just writing great code. It’s about learning, growing, and building something meaningful together. Our remote-first team is a place where you’ll be challenged, supported, and encouraged to thrive. Here’s what makes our team special:
✔ A Leadership Team That’s Got Your Back

Our experienced and approachable engineering leaders aren’t just here to manage - they’re here to mentor, guide, and help you unlock your full potential.
✔ Fuel Your Growth

We invest in your learning with training budgets, professional development programs, and mentorship opportunities. Want to explore a new tech stack or level up your skills? We can help get you there.
✔ A Culture of Sharing & Support

From Power-Ups and book clubs to tech talks and hackathons, we believe in learning from each other. Have a cool idea or an interesting challenge? Let’s solve it together.
✔ Hack, Build, and Innovate

Twice a year, we hit pause on our regular work for company-wide hackathons, giving you the chance to experiment, push boundaries, and build something awesome.
✔ Clear Career Growth, No Guesswork

We don’t do vague career paths. Our well-defined growth tracks show you exactly what’s needed to take your career to the next level, in a way that aligns with your skills and ambitions.
And the best part? You’ll work on exciting projects using cutting-edge technologies like TypeScript, NestJS microservices, and micro-frontends with React. If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet…