Senior Shopify Project & Account Manager (Remote - CET Hours)

About this role

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements.
This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization.
The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence.
Key Responsibilities
Project Delivery Management

Manage up to 7 concurrent Shopify and eCommerce projects including:

Shopify builds

CRO initiatives

SEO retainers

Ongoing support engagements

Maintain project timelines, budgets, documentation, and delivery quality

Manage Asana boards, project schedules, risk logs, and change requests

Coordinate cross-functional collaboration between development, design, SEO, and email teams

Ensure projects stay within defined scope and performance expectations

Client Relationship Management

Serve as the primary point of contact for assigned clients

Provide proactive communication and updates via Loom, email, and meetings

Lead recurring review calls and roadmap discussions

Build long-term client relationships focused on trust, transparency, and growth

Identify upsell and retainer opportunities where appropriate

Team Leadership & Coordination

Facilitate weekly delivery meetings and project reviews

Allocate tasks across designers and developers

Conduct QA reviews and enforce agency standards

Support junior team members through mentorship and process guidance

Escalate risks or blockers appropriately to leadership

Process & Operational Improvement

Help improve SOPs, workflows, and internal documentation

Contribute ideas for operational efficiency and process optimization

Support retrospective reviews and continuous improvement initiatives

Maintain organized project records and reporting structures

Commercial & Scope Oversight

Review project changes and support budget management

Ensure projects remain aligned with business goals and profitability targets

Assist with quoting, scoping, and proposal preparation when needed

Requirements

4+ years of experience in:

Project Management

Account Management

Digital Agency Operations

Shopify or eCommerce environments

Strong understanding of Shopify ecosystems and website delivery workflows

Experience managing multiple client projects simultaneously

Strong communication and stakeholder management skills

Experience using project management platforms such as Asana

Excellent organizational and prioritization abilities

Ability to work independently in a fully remote environment

Preferred Qualifications

Experience working with CRO, SEO, and email marketing teams

Familiarity with Shopify design and development workflows

Experience managing distributed or international teams

Knowledge of agile delivery processes

Strong QA and process management mindset

Tools & Platforms
Experience with the following is highly preferred:

Asana

Slack

Notion

Figma

Loom

Shopify

AI productivity tools such as Claude

Working Hours

Core working hours: 10:00 AM – 6:00 PM CET

Occasional flexibility may be required for urgent client communication

Fully remote contractor position

Benefits
Fully remote work environment
Work with high-growth eCommerce brands
Collaborative international team culture
Opportunity to influence processes and operational excellence
Long-term growth potential within a rapidly expanding agency
Originally posted on Himalayas