Senior ServiceNow Developer | Remote

About this role

Headquarters: Remote

URL: https://www.toptal.com/

About the Role

We're looking for a Senior ServiceNow Developer to design, build, and maintain enterprise ServiceNow implementations — from module configuration and integrations to platform lifecycle management and technical debt reduction. This is a hands-on development role: requirements and user stories are typically already defined, and you'll execute against them with real platform depth, not just admin-level configuration. Strong overlap with US business hours is required.

What You'll Do

Develop and configure ServiceNow solutions across relevant modules (ITSM, ITOM, CSM, and others depending on engagement)

Build and maintain integrations using REST/SOAP APIs, Integration Hub, and MID Servers with existing enterprise systems

Write advanced JavaScript for ServiceNow scripting — Script Includes, Business Rules, UI Actions

Follow upgrade-safe, OOTB-first configuration practices, favoring Flow Designer and Decision Tables over heavy custom scripting where possible

Support platform governance, data integrity, and technical debt reduction

Collaborate closely with existing product and delivery teams against defined requirements and user stories

Contribute to platform-architecture-level initiatives such as Now Assist (GenAI), Virtual Agent, CSDM, and ITOM AIOps where applicable

Support ACL remediation and platform security hygiene

What You Bring

Strong to expert-level hands-on ServiceNow development experience

5+ years hands-on enterprise ServiceNow development experience (8+ years in Information Services overall preferred)

Advanced JavaScript skills for ServiceNow scripting (Script Includes, Business Rules, UI Actions)

Strong communication skills for close collaboration with client and delivery teams

Comfort working within an upgrade-safe, OOTB-first configuration philosophy

Ability to work independently against pre-defined requirements and user stories

Nice to Have

Experience with specialized ServiceNow modules: Integration Hub, Performance Analytics, Software Asset Management (SAM), CSM, or App Engine Studio

ITIL 4 Foundation certification

Experience with AI-enabled ServiceNow capabilities (Now Assist / GenAI, Virtual Agent)

Experience with CSDM 4.0/5.0 and enterprise-scale platform architecture

To apply: https://weworkremotely.com/remote-jobs/toptal-senior-servicenow-developer-remote