Senior Service Technician II

About this role

Agility’s commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

About The Role

The Senior Service Technician will support the execution of Agility's humanoid robot service strategy at our new RoboFab factory in Salem, OR. The candidate will develop, implement, and continuously improve processes and procedures for robot repair and refurbishment. These efforts will support both internal and external customers, as well as business objectives.

About The Work

• Support the service operations for all robots, including troubleshooting and repairing both robots and their peripherals

• Support compliance with all customer Service Level Agreements (SLAs)

• Support cross-functional teams to perform root cause analyses and other projects

• Gather metrics to assess the quality of products and assist in process improvements

• Assist in the creation, implementation, and maintenance of cross-functional training, work instructions, and procedures to ensure consistency with customer needs, company goals, and industry best practices

• Identify and communicate resource needs and gaps for successful service delivery

• Continually assess service performance levels and take timely action to remove performance barriers and reinforce procedures, policies, and guidelines

• Work with the operations, engineering, and production teams to develop and manage preventative and predictive maintenance schedules, part consumption, and repair order tracking

• Proactively report emergent issues and service team needs

• Support operations, engineering, and production with testing and performance management

About You

• High School diploma or GED; 2-year technical degree or military equivalent preferred

• 3-5 years electro-mechanical systems troubleshooting and repair; mechatronics troubleshooting and repair preferred; root cause analysis strongly desired

• Excellent hand and power tool skills, strong mechanical aptitude with ability to interpret technical documents; electronics skills a strong plus

• Ability to provide clear written and verbal detailed updates and reports to management

• Able to work both independently and collaboratively in a factory environment

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