Senior Service Designer - Product & Experience

About this role

<p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">Senior Service Designer</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":299,"335559739":299}"> </span></p> <p><strong><span data-contrast="auto">Location:</span></strong><span data-contrast="auto"> London (Hybrid) | </span><strong><span data-contrast="auto">Practice Area:</span></strong><span data-contrast="auto"> Product & Experience | </span><strong><span data-contrast="auto">Type:</span></strong><span data-contrast="auto"> Permanent</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="auto">Design with impact. Lead with empathy. Transform experiences.</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">The Role</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":299,"335559739":299}"> </span></p> <p><span data-contrast="auto">Capco is looking for a Senior Service Designer to help create customer-centric products and services that drive meaningful change in financial services and energy. You’ll work on complex transformation programmes addressing today’s most relevant challenges, from advancing inclusive design in high-street banking to helping global business organisations adopt customer-driven operating models.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">What </span><span data-ccp-parastyle="heading 2">You’ll</span><span data-ccp-parastyle="heading 2"> Do</span></span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"335551550":0,"335551620":0,"335559738":299,"335559739":299}"> </span></p> <ul> <li><span data-contrast="auto">Facilitate senior-level workshops and lead discovery activities to define experience design strategies, leveraging </span><span data-contrast="auto">AI</span><span data-contrast="auto">-enabled research, insight synthesis, and sense-making techniques</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Translate user needs into concepts, service blueprints, and artefacts that align business strategy with user needs</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Incorporate </span><span data-contrast="auto">AI</span><span data-contrast="auto">-driven capabilities such as personalisation, automation, and predictive decisioning into service concepts and journeys</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335559738":240,"335559739":240}"> </span></li> <li><span data-contrast="auto">Support the design of data- and </span><span data-contrast="auto">AI</span><span data-contrast="auto">-driven Customer Journey Management systems, enabling clients to manage services from individual products through to enterprise scale</span><span…