Senior Service Delivery Manager

About this role

<div class="content-intro"><p>Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. <br><br>By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.</p></div><p><span data-contrast="none">The </span><strong><span data-contrast="none">Sr. Manager, Service Delivery</span></strong><span data-contrast="none"> leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, NOC, and regional leadership.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p> <p><span data-ccp-props="{"335559738":240,"335559739":240}"><span style="text-decoration: underline;"><strong>This role requires being on-site in Redwood City, CA over 90% of the time</strong></span>.</span></p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">You will:</span></span></strong><span data-ccp-props="{"134245418":false,"134245529":false,"335559685":720,"335559738":280,"335559739":80,"335559991":360}"> </span></p> <ul> <li><span data-contrast="none">Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks</span><span data-ccp-props="{"335559738":240}"> </span></li> <li><span data-contrast="none">Serve as the senior point of escalation for complex operational issues (non-customer-facing)</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Monitor KPIs (TAT, OTD, quality, productivity, aging) and drive corrective action where trends indicate risk</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Support succession planning, readiness, and consistency in performance management practices</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Partner with Managers and Supervisors to address performance issues and development needs</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Reinforce standardized workflows and reduce operational drift, particularly during periods of change</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Identify multi-site quality trends and deploy targeted improvement actions</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Partner with Account Management, Implementation, Workforce Planning, and NOC to support new client onboarding, remodels, and transitions</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Support integration of global delivery and centralized operating models into Service Delivery</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Ensure operational readiness for new tools, workflows, and training models</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Execute and support cross-site continuous improvement initiatives and transformation pilots</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Maintain and contribute to skills matrices and capacity optimization efforts</span><span data-ccp-props="{}"> </span></li> <li><span data-contrast="none">Act as a connector across Service Delivery, NOC, Training,…