Senior Salesforce Technical Lead

About this role

Career Category
Information SystemsJob Description
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Senior Salesforce Technical Lead
What you will do
Let’s do this. Let’s change the world. In this vital role you will be part of the Patient Support Services (PSP) product team to deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service platform.
Salesforce Technical Lead is responsible for crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with standard methodologies. The candidate will support the development of the PSP Platform at Amgen. You will stay abreast of the Salesforce roadmap and capabilities, provide feedback to and develop standard methodologies, optimize engineering or release processes.
The Salesforce Technical Lead will collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle.

• Recommend strategic technology solutions that align with patient services strategy and achieve the greatest business impact.

• Handle day to day development activities on the salesforce.com platform using Apex, Visual Force, Lightning Web Components and Aura.

• Support the creation of customizations and integrations required to solution delivery.

• Lead major projects as a solution architect and guide/mentor junior resources within the team.

• Model data structures aligning closely with health cloud and service cloud objects.

• Develop custom applications using APEX, JavaScript, Visual Force, AJAX, HTML, CSS.

• Apply standard methodologies and experience to build Salesforce.com applications.

• Understand Salesforce security and apply the Organization-Wide Default, sharing patterns, profiles or permissions to your applications.

• Communicate software and system designs using UML.

• Collaborate with team members to apply abstractions and service-orientation to foster scalability.

• Develop Test classes and automation to validate business logic and avoid production issues.

• Work closely with other developers in the team including business analyst, QA analyst and project managers.

• Research Salesforce.com capabilities as needed to suit business requirements, and provide a gap analysis.

• Develop estimates for projects.

• Experience with Amazon Web Services and/or Amazon Connect.

What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an engineer with these qualifications.
Basic Qualifications:
Doctorate degree
OR
Master’s degree and 3 years of development experience
OR
Bachelor’s degree and 5 years of development experience
OR
Associate’s degree and 10 years of development experience
OR
High school diploma / GED and 12 years of development experience
Preferred Qualifications:

• Experience with SFDC Service Cloud/ Health Cloud in a call center environment.

• Working in a regulated industry such as healthcare or life sciences.

• Ability to work in a changing environment and prioritize multiple projects simultaneously.

• Superb interpersonal skills to work across and up through the organization, including partner/customer concern and mitigation of issues, risks, and business impacts.

• Advanced problem-solving capabilities and the ability to use constraints as opportunities.

• Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles.

• Experience with Tableau and other reporting and analytics tools.

• 2+ years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards.

• 4+ years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management.

• Experience integrating Salesforce.com with other applications.

• Salesforce and/or AGILE Certifications.

What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents,…