Senior Salesforce Service Cloud Engineer

About this role

<h1 style="color: !important;"></h1> <p><span data-sheets-root="1"><strong>POSITION SUMMARY:</strong><br></span></p> <p><span data-sheets-root="1">We are seeking an experienced <strong>Senior Salesforce Service Cloud Engineer</strong> to lead our customer service platform development initiatives. This role combines hands-on technical development with team leadership responsibilities, requiring expertise in Service Cloud architecture, Lightning platform development, and modern DevOps practices. The successful candidate will drive technical excellence while mentoring team members and collaborating across departments to deliver scalable, high-performance solutions that enhance our customer service capabilities.<br><br><strong>PRIMARY RESPONSIBILITIES:</strong><br><br><strong>Technical Leadership (35%)</strong></span></p> <ul> <li><span data-sheets-root="1">Lead complex Service Cloud development projects and customization initiatives</span></li> <li><span data-sheets-root="1">Architect and implement advanced Lightning components, Apex solutions, and custom applications</span></li> <li><span data-sheets-root="1">Establish and enforce coding standards, development best practices, and technical governance</span></li> <li><span data-sheets-root="1">Conduct comprehensive technical design reviews and code reviews to ensure quality and scalability</span></li> <li><span data-sheets-root="1">Mentor junior developers and facilitate knowledge sharing across the development team<br></span></li> </ul> <p><span data-sheets-root="1"><strong>Development & Implementation (30%)</strong></span></p> <ul> <li><span data-sheets-root="1">Perform hands-on development of complex Service Cloud features including case management, knowledge base, and omni-channel solutions</span></li> <li>Build and maintain robust integrations with enterprise systems using REST/SOAP APIs, middleware, and ETL processes</li> <li>Optimize system performance, troubleshoot technical challenges, and implement scalable solutions</li> <li>Design and implement automation workflows, process builder flows, and custom business logic</li> <li>Ensure code quality, maintainability, and adherence to Salesforce platform limits and best practices</li> </ul> <p><span data-sheets-root="1"><strong>Team Management (20%)</strong></span></p> <ul> <li><span data-sheets-root="1">Manage and develop technical team members through regular coaching and guidance</span></li> <li><span data-sheets-root="1">Conduct performance reviews, set development goals, and create career advancement plans</span></li> <li><span data-sheets-root="1">Effectively allocate work assignments and manage team capacity to meet project deadlines</span></li> <li><span data-sheets-root="1">Foster a collaborative, learning-focused team culture that encourages innovation and knowledge sharing</span></li> <li><span data-sheets-root="1">Coordinate with cross-functional teams including business analysts, QA, and product management on technical deliverables<br></span></li> </ul> <p><span data-sheets-root="1"><strong>Technical Innovation (15%)</strong></span></p> <ul> <li><span data-sheets-root="1">Research and evaluate new Salesforce features, tools, and capabilities to drive platform evolution</span></li> <li><span data-sheets-root="1">Develop prototypes, proof-of-concepts, and pilot innovative solutions for business challenges</span></li> <li><span data-sheets-root="1">Lead technical modernization efforts and technical debt reduction initiatives</span></li> <li><span data-sheets-root="1">Implement and optimize DevOps practices including CI/CD pipelines, automated testing, and deployment strategies<br></span></li> </ul> <p><span data-sheets-root="1"><strong>QUALIFICATIONS:</strong><br><br><strong>Required</strong></span></p> <ul> <li><span data-sheets-root="1">Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience</span></li> <li><span data-sheets-root="1">5+ years of hands-on Salesforce development experience with at least 3 years focused on Service Cloud</span></li> <li><span data-sheets-root="1">Current Salesforce certifications including Platform Developer I and Service Cloud Consultant (Platform Developer II preferred)</span></li> <li><span data-sheets-root="1">Proven experience in team leadership or technical mentoring roles</span></li> <li><span data-sheets-root="1">Strong expertise in Apex, Lightning Web Components, Visualforce, and SOQL/SOSL</span></li> <li><span data-sheets-root="1">Experience with Salesforce integration patterns, APIs, and middleware technologies</span></li> <li><span data-sheets-root="1">Knowledge of DevOps practices and tools (Git, Jenkins, CI/CD…