Senior Salesforce Platform Administrator (Conga & DocuSign)

About this role

Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly
on serving those in the medical industry. With healthcare in our heritage, we soon expanded
to serve high-earning professionals in many
other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established
its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You Are
BHG is seeking an experienced Salesforce Platform Administrator with deep expertise in Salesforce administration, Conga Composer/Contracts, and DocuSign to support our enterprise lending platform. This role will serve as the primary administrator for business-critical document generation, electronic signature workflows, and Salesforce platform configuration while partnering closely with Engineering, Product Management, Operations, Lending, Compliance, and Business stakeholders. The ideal candidate is highly technical from an administration perspective, thrives in a fast-paced environment, understands enterprise business processes, and enjoys solving complex workflow challenges without requiring custom development. This individual will be responsible for maintaining platform stability, improving business processes, supporting production users, and driving continuous platform optimization.
What You'll Do

Main Responsibilities:

Build and maintain document templates

Configure automated document generation.

Support contract lifecycle processes.

Troubleshoot template merge issues.

Optimize document generation performance.

Partner with Legal and Operations on document enhancements.

Maintain template governance and version control.

Salesforce Administration

Administer and maintain the Salesforce platform for multiple business units.

Configure objects, fields, page layouts, Lightning Record Pages, validation rules, approval processes, flows, permission sets, profiles, sharing rules, queues, public groups, and custom metadata.

Perform user provisioning, role management, security administration, and license management.

Monitor platform health and proactively identify optimization opportunities.

Support production incidents and troubleshoot user-reported issues.

Assist with release management, regression testing, and deployment coordination.

Conga Administration

Serve as the primary administrator for the enterprise Conga platform, including:
Conga Composer

Conga Contracts

Conga Batch

Conga Trigger

Conga Grid

Conga Sign (if applicable)

DocuSign Administration

Administer DocuSign eSignature integration with Salesforce.

Build and maintain DocuSign envelopes.

Configure routing rules.

Maintain templates and reusable workflows.

Troubleshoot signature failures.

Support authentication and security settings.

Partner with Compliance on audit requirements.

Business Process Automation

Build scalable Salesforce Flows.

Enhance automation across Sales, Lending, Operations, Customer Service, and Legal.

Eliminate manual processes through declarative automation.

Identify opportunities to improve user experience.

Support integrations with downstream systems.

Platform Governance

Participate in change management activities.

Support release planning and deployment validation.

Maintain platform documentation.

Follow established governance and security standards.

Assist with sandbox management.

Coordinate testing activities.

User Support

Provide Tier II/Tier III Salesforce support.

Resolve platform-related issues.

Train end users on new functionality.

Create knowledge articles and documentation.

Partner with business stakeholders to gather enhancement requests.

What You'll Need

Required Qualifications

5+ years of Salesforce Administration experience

Salesforce Administrator Certification

3+ years administering Conga products and DocuSign

Hands-on experience with Salesforce Lightning, Flow Builder, Validation Rules, Approval Processes, Reports & Dashboards, Security Model, Permission Sets, and Sharing Rules

Experience supporting enterprise production environments

Strong troubleshooting, analytical, communication, and customer service skills

Preferred Qualifications

Salesforce Advanced Administrator and/or Salesforce Business Analyst Certification

Conga and/or DocuSign Certification

Financial Services, Banking, Lending, or Financial Services Cloud (FSC) experience

Experience with Agile delivery methodologies and partnering with Product Owners and Engineering teams

Familiarity with Git, Copado, Gearset, release management, and regulated environments

Experience with UAT, sandbox management, and enterprise platform support

Preferred Technical Experience

Salesforce Lightning, Flow Builder, Reports &…