Senior Salesforce Administrator (12 Month Contract)

About this role

SENIOR SALESFORCE ADMINISTRATOR (12 MONTH CONTRACT)

Location: Canada | Remote Department: Corporate Hiring Manager: Erin Bailey | Chief of Staff https://www.linkedin.com/in/erinbaileysolink/ Type: 12 Month Contract | Full Time Vacancy Status: This is an active, approved role and we are currently hiring for this position.

ABOUT SOLINK

At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.

Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.

Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.

We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!

THE ROLE

Salesforce is the core of our technology stack, and this role owns it. You will be the primary Salesforce administrator at Solink, accountable for the reliability, accuracy, and day-to-day health of the platform across Sales, Customer Success, Marketing, Operations, and Finance.

Beyond Salesforce, you will have the opportunity to get your hands into the broader tech stack. That means supporting automation workflows in n8n, helping maintain integrations and pitching in where the team needs technical depth. This is not a 50/50 split. Salesforce comes first, and the tech exposure is an opportunity to grow your range over time.

You will work closely with the Director of Revenue Technology and the Director of Operational Excellence and Innovation, giving you clear direction, strong cross-functional support, and a team that is invested in your success.

You'll have modern tooling behind you, Sweep for metadata visibility, documentation, and impact analysis, plus AI development tools like Claude Code, and access to Sweep's professional services team for execution capacity. Direction, judgment, and accountability for the org sit with you: external partners execute what you scope and approve, not the other way around.

This is a hands-on execution role. You take pride in doing the work well, you think in systems, and you want to build something that the business actually trusts.

WHERE WE ARE RIGHT NOW

We migrated our CRM from HubSpot to Salesforce recently. The org is live and adoption is ramping, which means we're in the stabilization phase that follows any cutover: closing out migration debt, hardening what was built quickly to hit the go-live date, and finishing data-model decisions that were deferred. HubSpot remains in production for marketing, with an active bidirectional sync to Salesforce.

Your first 6–12 months will focus on:

- Stabilizing the post-migration org; cleaning up legacy fields and data-model items carried over from HubSpot, finalizing deduplication and lead-vs-contact routing rules, and triaging user-reported issues as adoption grows

- Owning the health of the HubSpot–Salesforce sync from the Salesforce side: field mappings, association logic, and sync error resolution, marketing attribution depends on it

- Bringing Salesforce fully in-house, taking over direction and execution of changes currently handled by external partners

- Establishing durable release, sandbox, and QA practices so the org scales cleanly from here

If you've been through a HubSpot-to-Salesforce migration before, you'll recognize this phase. That experience is a significant asset in this role.

WHAT YOU’LL DO

Salesforce Administration & Platform Ownership

- Own the full Salesforce org end-to-end: configuration, automation, security model, data integrity, and performance

- Manage user roles, profiles, permission sets, flows, validation rules, page layouts, and declarative tooling

- Translate business requirements from Sales, Customer Success, Marketing, Operations and Finance into scalable, well-documented Salesforce solutions

- Own the data model, object relationships, and automation architecture

- Work closely with Revenue Operations analysts who build reports and dashboards, ensuring the underlying data model, fields, and configurations in Salesforce support their work accurately and seamlessly

- Design and build custom apps, objects, and tooling within Salesforce using App Builder and declarative tools

- Drive data hygiene, duplicate management, and reporting accuracy across the platform

- Run the intake process for Salesforce change requests, triaging by effort and impact, and communicating timelines clearly

- Stay current on Salesforce releases, new features, and best practices, and bring relevant improvements to the team

- Serve as the single internal owner of the Salesforce org. Every configuration and metadata change, whether made by you, by Sweep's platform, or by Sweep's professional services team, is reviewed and approved by you before it reaches production.

- Direct the work of external partners: define scope, set priorities, review proposed solutions before deployment, and validate delivered work against requirements. You decide what Sweep and their PS team build; they do not set direction.

- Use Sweep's metadata mapping and impact analysis to inform changes, and independently verify its recommendations before acting on them.

- Audit and right-size the permissions held by third-party platforms and integration users — including Sweep's connected user — as internal ownership matures.

- Administer Salesforce Sales Engagement for the BDR team: cadence…